ComplaintsforChristian Brothers Automotive West Galleria
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I got service done on my 2012 **** ***** *** needing a Valve Cover gasket replacement. One day after the repair I noticed that oil was leaking out of the valve cover gasket. Unfortunately, I had to move to Georgia the next day and my cars were shipped to Georgia as well. I had to send the car to a different mechanic in Georgia to fix the exact issue. I paid $452.10 for the work and I want a refund as they did not fix the car like they said they would.Business response
02/10/2022
J*****, I am sorry you had an issue. Per our messaging, I mailed a check in the amount of $277.34 to you on 2/2/2022 to the address you gave me.
Attached is a copy of the check you deposited.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.