Customer ReviewsforTubNotch Renovations

TubNotch Renovations doesn't hold to their word! After leaving my original 2 star review, I had issues with my counter. I somehow scratch it and had to call TubNotch Renovations to see about getting it repaired. I didn't ask for it to be repaired under warranty, and I ask how much the repair would be. Jason called me back and said under the circumstances he would have it repair at no charge. He wanted me to be a happy client. Then he mentioned my review. We discussed it and Jason wanted to make things right. He said he would schedule a repair man to come by. Several days went by and I hear nothing. When I called, they wouldn't answer my call (they have called I.D. and the phone operator evidently didn't want to (or was instructed not to) intervene. Jason called me back and said "yes, he was going to schedule a repair guy to come out but we needed to talk about my review". WOW, now I'm being blackmailed. He will only repair my counter if I remove my BBB review. I told him I would be willing to update my review once something had been done to take care of my countertop. As of now, nothing has changed to warrant an edit. He again said he would get someone out but it never happened. It's been over a week and they now won't answer or return my call. I've ask for information about the owner and didn't get an answer about that information either. I don't know if they don't want me to talk to the owner or it the owner doesn't want to be bother. I feel I have made a huge mistake refinishing my countertop. It wouldn't have been that much more (because it's such a small area) to have stone or granite instead. I thought I was having problems because the refinish is just too fragile. But in speaking with another company, it seems as thought it has to do with how it's refinished. He said his countertop can be used as a cutting board. So it appears TubNotch Renovation put the color down, then the following day, the glaze. This can cause a chemical reaction and/or the surface not to be as stable as when the glaze and color are mixed together. Apparently, the refinishing process can be done several ways and if not done right it can really cause problems. I don't know TubNotch Renovations' process, but I do know they don't stand by their work. A company that won't return calls (when work is under warranty) is a red flag that they might not be a Top Notch company. If you are getting a countertop refinished, beware, if you are not happy and give a review that reflects that, the company may not want to provide ongoing service (even if under warranty -- which my bubbles would be under warranty). At least this is my experience with TubNotch Renovations.