ComplaintsforRoma Steam Baths
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
January 2022 we sent in our Roma Steam Bath to be refurbished. Roma took full payment of $400 to refurbish and stated it would take 6-8 weeks to be completed and shipped back to us. We have been dealing with someone by the name of Nelson. Since January we have received multiple and contradicting stories, untruthful information, misleading data and *** tracking numbers for a label that is never shipped. Connecting with Nelson or someone else at Roma that will help has been impossible. Emails and voice messages are ignored. They have full payment and they have our product and will not deliver on the service promised. The estimate was 6-8 weeks to repair and we have been getting the run around for 7 + months. The stories are always changing and it feels that something extremely unethical is happening here.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.