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ComplaintsforLe Lux Beautique
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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
On 2/14/24, I arrived at 4 pm, for a scheduled appointment for a prepaid service an additional service that was advertised as a monthly special for $99. I was escorted to a room and numbing cream was applied with the industry average expected wait period being 20-30 minutes. After 2 hours I had to call for help because I could not see and in an immense amount of pain. I was told that the numbing cream dripped into my eyes. When the services were finally provided I was told that the treatment I agreed to received needed to be change and instead would cost $800. I agreed to the purchase of the $800 service and a purchase of a facial cleanser. After the services were completed I still had blurred vision. I was told that my card was already charged for over $300 of products (without my consent) and, $849 for the additional services. When I contacted the office the following day because I did not receive the after care instruction 12+ hours later I also explained my dissatisfaction of their unethical practices and the unauthorized charges. I was told that there was a no refund policy for products, despite being sold items I cannot use for example, a peach tinted eye cream *** * ** **** **** ******** In addition I was told that there could have been a misunderstanding and that the additional amount for services was due to a communication device used in the office.Customer response
02/20/2024
I did not receive an invoice.Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
They are charging me $3000 for services I did not receive. Please help. The manager of this business is very unprofessional an not ethical. Employees are well trained to put pressure on you to obligate you get services you did not mean to. It is horrible. Service date: June 30, 2023
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.