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Find a Location

Affinion Group LLC has 102 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • cxLoyalty

      6 High Ridge Park Stamford, CT 06905-1327

    • Affinion Group, LLC

      300 W Schrock Rd Westerville, OH 43081-1189

    • cxLoyalty

      40 Oakview Dr Trumbull, CT 06611-4724

    • cxLoyalty

      7814 Carousel Ln Richmond, VA 23294-4211

    • Affinion

      7030 Grosvenor Pl Cumming, GA 30040-0204

    Business ProfileforAffinion Group LLC

    Buying Clubs
    Looking for more information? Access the headquarters listing for cxLoyalty
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.31/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 13 Customer Reviews

    Customer Complaints

    91 complaints closed in last 3 years

    22 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Affinion Group, Inc. offers membership, insurance, and loyalty products through automatic renewal subscription programs, including credit monitoring and identity theft resolution services and online discount programs for retail merchandise, travel, automotive, and home improvement.

    Business Details

    Location of This Business
    10015 S. Main, Houston, TX 77007
    Headquarters
    6 High Ridge Park, Stamford, CT 06905-1327
    BBB File Opened:
    10/31/2001
    Years in Business:
    51
    Business Started:
    1/1/1973
    Business Incorporated:
    9/23/2005
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • AOL Auto Advantage
    • AOL AutoVantage
    • AOL Credit Alert
    • AOL Netmarket
    • AOL Travelers Advantage
    • AutoVantage
    • AutoVantage.com
    • Buyers Advantage
    • Cendant Membership Services
    • Cendant Membership Services, Inc.
    • Chase Traveler
    • Cheap Tickets Gold
    • Citishopper
    • Clever Clubhouse
    • Complete Home
    • Credentials Services
    • Credentials Services International, Inc.
    • CreditKeeper
    • Dental Plus Group Plan
    • Dinner On Us Club
    • Elite Excursions
    • Everyday Guest
    • Everyday Values
    • Family FunSaver Club
    • First USA
    • Great Fun
    • Great Options
    • GreatFun.com
    • HealthSaver
    • Homeowners Savings Network
    • Hot-Line
    • Hot Line Credit Card Bureau of America
    • HSBC Identity Protection Plan
    • ID Secure
    • Just For Me
    • Macy's Hot-Line
    • National Home Protection Alliance
    • Netmarket
    • Netmarket.com
    • NHPA
    • OurCompleteHome.com
    • PC SafetyPlus
    • PrivacyGuard.com
    • Protection Plus
    • Sears Discount Travel Club
    • Shoppers Advantage
    • ShoppersAdvantage.com
    • Shopping Essentials Plus
    • Small Business Central
    • TCG Buyers Advantage
    • TLG GreatFn
    • TLG Healthsaver
    • Today's Homeowner Values
    • Travel ER
    • Traveler's Advantage
    • TravelersAdvantage.com
    • Trilegiant (AOL - Etmarkt DE)
    • Trilegiant (TLG)
    • Trilegiant Corporation
    • Wallet Security
    • PrivacyGuard
    • Credit Alert
    • Creditupdate
    • Deal or No Deal Club
    • Datafrog
    • Deal Or No Deal Club
    • Deals and Destinations
    • Discount Shopping Club
    • Discount Travel Club
    • Everyday Privileges Gold
    • Everyday Values
    • Digital Protection Plan
    Business Management
    • Mr. Robert Kelly
    • Ms. Teresa Youngs, Manager of Customer Relations
    • Ms. Leighann Matthews
    • Ms. Kristin J. Buonagura, Director of Customer Relations
    • Mr. Kevin Mccommas
    • Mr. Todd Siegal, CEO
      (Headquarters Contact)
    Contact Information

    Principal

    • Mr. Robert Kelly
    • Mr. Todd Siegal, CEO
      (Headquarters Contact)

    Customer Contact

    • Mr. Robert Kelly
    Additional Contact Information

    Fax Numbers

    • (203) 956-8789
      Other Fax

    Phone Numbers

    Local BBB

    BBB of Greater Houston and South Texas

    BBB Reports On

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