ComplaintsforGoDish.com

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  As part of Dish's promotion to switch carriers I was promised a $500 gift card 6-8 weeks after I started Dish service. It is now 3 months after I started service. I have paid my bill promptly as required, but I have not received the gift card. I am now being told it will be another 6-8 weeks. That is not fair. Just another bait and switch tactic that consumers have to have to face in dealing with these sorry companies. You have to sign a contract with them and keep up your end of the bargain, or you are liable. Yet, on the other end, they do not keep their promise. Again, that is not fair. I want an adjustment made to my bill to compensate for their broken promise.

• Initial Complaint

  12/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Switched to Dish satellite and was told we qualified for free installation and a $500.00 gift card. Was sent an email to go to gidish to collect gift card. Could not sign in to godish, so we called Godish. was told by a representative that we had to log in to the godish app to claim $500 gift card. After several failed attempts to log in, we called back was told we were using the correct user ID. Continued to try logging in and failed everytime. I kept calling back. Finally in Oct 2023 I got a representative that suggested we change our user ID. That's when I was able to sign in on the godish app. Now I couldn't find it after the 60 days to claim gift card. Called godish again and this representative told us it had to be before 60 days. I asked to speak with a supervisor, bc i couldn't sign into the app, to collect the $500 gift card before in the first 60 days. He told me he was escalating my complaint & I would receive a call from corporate. After 2 months & no phone call, I called back. The representative told me he was escalating it again. That same day I received an email denying my request. I called back & a dish rep said they listen to recorded conversations and they had no record of my calls until Oct & my 60 days had passed. I told him that impossible bc I had called in at least 4 times about not being able to login to godish before 60 days. The only way to get the gift card was thru godish. I was so upset. Then I find out that this scam has been going on for several years. Why has nothing been done about this. One of the reasons I signed up was for the $500.00 gift card

• Initial Complaint

  12/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I switched to Dish Network for cable TV services in October of 2023. At the time, I was told that I qualified for a $400 gift card for making the switch from my previous cable provider. During the sign up process, there was no mention of how to redeem the card. I assumed that it would just be sent in the mail. Recently, my wife asked if I had ever received the card. I looked and found an email in my junk folder dated April of 2023 saying that I was no eligible to request my gift card after downloading an APP. I downloaded the APP and it said that my gift card redemption window had expired (even though I still have over 10 months left of my contract with Dish. I called their customer service department. The lady said that I could not redeem my gift card and that there was nothing that she could do. I asked about canceling my service so that ai could go back to ****** **. She said that Dish would charge me a $200 early termination fee if I did so. I am hearing from several people (and also reading complaints online) that this is a common scam that has been operated by years to get people to switch to them as a provider and they make it difficult to redeem the gift card that subscribers had been promised.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have called Dish several times, 5/27, 7/6, and 7/16 in hopes of collecting my $150 bonus gift card all to no avail. First they disputed the amount and said they would have to check the tapes pertaining to the transaction. After some time the amount was confirmed and I was told an additional time period would be necessary and i would receive a card in the mail and to follow the instructions explicitly. no card has arrived after 90 days. if Dish will not honor its contract, I see no reason for me to honor it either and will seek to nullify it because of their non compliance.

  Business response

  08/18/2022

  To whom it may concern,
  Our records indicate the gift card promotion was added to customers account at point of sale.
  Our records also indicate the gift card disclosures (redemption process) were disclosed to customer at point of sale.
  Per our vendor policy, customer must follow redemption process to receive gift card.
  As a one-time courtesy, we will go ahead and resend redemption certificate and extend redemption process to customer.
  If customer does not recall how to redeem gift card, please give us (GoDish.com) a call at 1-855-433-9951.
  One of our highly trained associates will walk you through how to redeem gift card.
  Our hours of operations are as follow.
  Sunday: 10a-7p
  Monday- Saturday: 7a-9p.
  All times Central.
  We looks forward to hearing from you.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  False Advertisement: I was promise a $150 Gift Card on 4/5/2022 by mentioning code: Card150. I did just that and now they are telling me that is not on my record. False Advertisement galore , beware!

  Business response

  08/17/2022

  To whom it may concern,
  We at the go solution pride ourselves in providing an excellent customer service experience.
  After listening to the call, customer does mention promo code (card150).
  However, agent informs customer gift card promotion is based on credit qualification.
  Per our vendor guidelines, customer must follow redemption process to receive gift card promotion.
  If you could please give us a call back.
  One of our highly trained associates will assist you regarding your issue.
  Our hours of operation are listed below…
  Sunday: 10a-7p
  Monday-Saturday: 7a-9p
  All times Central.
  Phone number: 1-855-745-1335
  We look forward to hearing from you.

  Customer response

  08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  I called back the number provided on their response and I was told the same thing
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Business response

  08/19/2022

  To whom it may concern,

  We at GoDish.com pride ourselves in providing excellent customer service experience.

  Per our vendor policy, customer must follow instructions in the redemption form to receive gift card.

  We would like for you to give us a call back so we can go over how you can redeem your gift card.

  Our phone number is (855) 745-1336 .

  One of our highly trained associates will assist you with any questions you have.

  Our hours of operation listed below.

  Sunday: 10a-7p

  Monday-Saturday: 7a-9p

  We look forward to hearing from you.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Switched to Dish satellite and was told we qualified for free installation and a $200.00 gift card. Was given a website to collect gift card. Could not find correct site so we called Godish. was told by a representative that we ha e to wait 60 days to claim gift varf. So we tried website and and couldn't find after the 60 days to claim gift card. Called godish again and this representative told us it had to be before 60 days. Said they would listen to recorded conversations and to call back in 5 to 7 business days. Then the representative hung up on me. I was so upset. Then I find out that this scam has been going on for several years. Why has nothing been done about this. One of the reasons I signed up was for the $200.00 gift card

  Business response

  08/16/2022

  To whom it may concern,
  I would like to apologize for the inconvenience this has caused you. At GoDish.com, we pride ourselves in providing excellent customer service.
  If you feel this was not the case, I would like to take this time to apologize.
  After listening to call(s), gift card disclosures (redemption process) were disclosed to you at point of sale.
  Per our vendor guideline, in order for you to receive your gift card promotion, customer must follow redemption process.
  However, we want to make it right with you.
  As I stated in my opening statement, we pride ourselves in providing an amazing customer service experience.
  As a one-time courtesy, I will go ahead and resend redemption form and extend 60-day redemption period.
  The redemption period will end on 10-16-22.
  We would love to go over redemption process with you.
  If you could give us a call at 1-855-745-1336 one of our highly trained associates will go over redemption process with you.
  Our hours of operation are listed below…
  Sunday: 10a-7p
  Monday-Saturday: 7a-9p
  All times central.
  We look forward to hearing from you.
  Have a marvelous day.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩