ComplaintsforAvanteUSA
Current Alerts For This Business
Since March of 2016, the BBB of Houston & South Texas has received numerous complaints that exhibit the pattern below:
It is alleged by consumers of AvanteUSA, the company is reaching out to consumers and/or their family members in regards to old debts. The consumers allege the company is attempting to collect on debts previously paid to other companies. Additionally, many consumers have stated AvanteUSA is reporting inaccurate and/or outdated information on their credit reports without initially notifying the consumer of the debt. It is also being alleged AvanteUSA has not provided verification of debt before placing on ones credit report. In addition to the above allegations, many consumers are also reporting the have never been contacted by AvanteUSA in regards to an outstanding debt; it is only until they pull their credit report they find the company listed as a collection.
This same pattern is still occurring in complaints received in 2021.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Avante USA offering a discounted amount to settle a medical debt. Acct #********. The settlement amount was $576.48 which was to be received no later than 2/29/24. I mailed a western union money order on 2/16/24 mo#*********** in the amount of $576.48. I requested a letter showing this payment was received and that this account is considered settled or paid in full. The money order was cashed by this company on 2/21/24. This is my 3rd attempt to get a letter in writing showing this debt has been settled paid in full.Business response
03/28/2024
Hello,
We do not show any attempts at you calling in to get that 0-balance letter, however, we do show that you sent us a letter requesting that and we sent it out to you on March 20th to the address you provided. I will also send one to your email. if you have any questions, you can contact me at 832-476-1739 ****. Thank you!
Business response
04/08/2024
I apologize for this inconvenience. We have mailed the letter requested on 3/21/2023 to the address provided. I personally emailed it to you on 3/28/2024. I am not sure why you are not receiving this letter. I am going to email it to you right now. If you do not receive it, will you please reach out to me directly? My email is lisa.******@avanteusa.com and my number is 832-476-1739 ****. I also included it in the email as an attachment. Thank you.Customer response
04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Thank you for your email. This was an old complaint. I have since received the documentation from Lisa ****** of Avante. She has provided the documentation I requested. Please close this complaint. I am satisfied with the outcome.
Thank you
Initial Complaint
01/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
12/05/2024 I do not have any association with this company. I do not have any contract agreement with this company verbally nor in wet ink. Please stop calling me! It’s harassment to keep calling me and A violation of my privacy rights I have no knowledge of you , no contract agreement with you please do not share, sell my information.Business response
01/09/2024
We were trying to relay information that was placed in our office. I have closed the account per your request, and we will not call again. Thank you.Initial Complaint
12/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
So this company called avanteUSA who I believe is a debt collector keeps calling me. They said owe them over 700 dollars but won’t really give me any information unless I verify my name and birthday which is weird. I refuse to verify anything because there way too many scams happening because people said yes or no over the phone. When I ask questions all I get is “ this is a business matter” but I never did business with a company called AvanteUSA and I never received a bill. I’ve only been to the doctor twice this year and once was covered by my insistence. I go to my old insurance account to see what’s going on and there’s no description. The only way for them to prove any debt to my name from a doctor would be to go into my medical records and violate HIPPA which I’m positive they can not. I google the company and I see they have 100s of complains filed against them so now I’m not even sure if this is real. If it is real I would rather go through the actual place I went through. I just want them to stop contacting meBusiness response
12/26/2023
Good morning, we verify to make sure we have the correct person before we give out sensitive information. I have ordered you a copy of the itemized bills to be sent to the address on file. If you have any questions, you can contact me at 832-476-1739 x 801. Thank you.Initial Complaint
01/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I viewed my credit report and noticed that there are fraudulent accounts. This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name AVANTE Balance $334.00 Account Number 3584****Business response
01/06/2023
Per your dispute we have requested removal from Trans Union credit report and closed the account in our office. We have also opened an investigation on this account.Initial Complaint
12/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In accordance with the **** ****** ********* **** **** ******* * ******** has violated my federally protected consumer rights to privacy and confidentiality under ** *** ***** ** ***** **** ******* *** *. States I have the right to privacy. ** ***** **** ******* *** * ******* *: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the **** **** ********** ********* ***. Debt collectors are not allowed to communicate with me under the ** *** *****Business response
12/23/2022
Per your dispute we have requested removal from ***** ***** ****** ****** and closed the account in our office.Customer response
12/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
11/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have told this company several times to take my number off their list to call, they keep calling for a ****** and every single time I'm arguing about a ****** that I don't know, it's becoming irritating I feel like they are harassing me over someone I do not even know, I have had the same number for 10+ years and never heard of this company. PLEASE LEAVE ME ALONE!!Business response
11/28/2022
We have removed your number and you should not receive anymore calls from AvanteUSA.Initial Complaint
11/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please remove these inaccurate accounts from my credit report, it's not mine and I'm not aware of these accounts. I am not liable for this debt nor do I OR have I ever had a contract with Avante USA and they have never provided any services to me. They are reporting an account for two charge amounts of $463 and $430. This false reporting of an account on my credit reports is illegal. I'm demanding they cancel this collection and remove it from all the three of my credit reports immediately.Business response
11/28/2022
Per your dispute we have requested removal from ***** ***** credit report and validation of the debt has been requested.Initial Complaint
11/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They claimed I have $2,327 in collection which was opened on 8/30 2022. And I do not have knowledge of what they’re claiming for. I have no idea of where it came from. They do not want to explain why I have this such a thing in my collection. And I am not going to give them any of my information or money for this business when they can’t even confirm what they are for me.Business response
11/09/2022
Per your dispute we have requested removal from Trans Union credit report and validation of the debt has been requested.Initial Complaint
11/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
So this man called me 5 time back to back asking me who I was and what is my birthday. I told he I don’t know who he is so I am not giving out any infor. He said he is from Avante USA and this is regarding a bill for a doctor office. I ask him what doctor office because I have not been to the doctor then he got mad because he got caught up in a lie. Then he hangs up and calls me back. I just so happened to look at my credit report and they are on there which is totally bogus and fake. They need to removal that lie. Also stop calling me back to back.Business response
11/09/2022
Per your dispute we have requested removal from Trans Union credit report and validation of the debt has been requested.Initial Complaint
10/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Avante USA has placed a collection on my credit report for $790. I was never notified of this debt and I have not ever received a proof of debt , verifying any of this information. Also Avante put the account as opened for 5 months from the time that came into ownership; that’s incorrect, seeing as I’ve been a resident in another state for the last 2.5 years. If the debt is mine then it will be handled but until I have a proof of debt sent to me, I would like this to be removed from my credit report.Business response
10/19/2022
Per your dispute we have requested removal from Trans Union credit report and validation of the debt has been requested
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
127 total complaints in the last 3 years.
17 complaints closed in the last 12 months.