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Find a Location

Chantal Cookware Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chantal Cookware Corporation

      5425 North Sam Houston Parkway West Houston, TX 77086

    • Chantal Cookware Corporation

      2030 W. Sam Houston Parkway North Houston, TX 77043

    Business ProfileforChantal Cookware Corporation

    Cooking Utensils
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company is a cookware manufacturing company.

    Business Details

    This is a multi-location business.

    Find a Location

    Chantal Cookware Corporation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chantal Cookware Corporation

        5425 North Sam Houston Parkway West Houston, TX 77086

      • Chantal Cookware Corporation

        2030 W. Sam Houston Parkway North Houston, TX 77043

      Location of This Business
      5425 North Sam Houston Parkway West, Houston, TX 77086
      BBB File Opened:
      2/13/1999
      Business Management
      • Mr. Heida Thurlow, President
      • Ms. Kathy Korndorfer
      Contact Information

      Principal

      • Mr. Heida Thurlow, President

      Customer Contact

      • Mr. Heida Thurlow, President
      Additional Contact Information

      Fax Numbers

      • (713) 467-0133
        Primary Fax
      • (281) 444-1253
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Megan T.

      1 star

      03/11/2022

      Chantal customer service has been nothing but a nightmare. Currently sitting at over a month now of reaching out via email and phone calls to get a dysfunctional kettle replaced or refunded. Our phone calls and emails are either totally ignored, or get a generic response repeat the same “helpful tip” about oiling our kettle. The way our kettle is dysfunctional can no way be fixed with any amount of oil.

      Chantal Cookware Corporation Response

      03/23/2022

      Resolution of this issue with our teakettle took longer than normal due to multiple points of contact through different channels. In many cases the parts of a new teakettle respond to a drop of cooking oil, but in this case we have initiated a return and refund for her product. Chantal continues to stand behind its product quality for all consumers.

      Local BBB

      BBB of Greater Houston and South Texas

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