Business ProfileforTexas Bay Credit Union

I have been with Texas Bay for years. Never late on any of my accounts. Paying my bills through the night I accidentally input the wrong checking account number in (I number off) and I also set up automatic payment. My payment was only $17. Several weeks later I received a call for Texas bay stating that my payment was late. I explained to the rep that I was setup on autopay After research the rep advised me that the account number was input wrong. I corrected the issue immediately and also caught up the bill and paid the following month because I did not want this to affect my credit. I ask the rep would this report to my credit she said it should not since they can see that I had indeed made the $17 payent on time and it was a honest mistake since I never been was late on any of my accounts with them. Several months later checking my credit April 2022 I received a 30 day late ding on my credit profile. Which brought my husband and I score down over 40 points. I immediately called them to see if they could remove the 30 day late as a courtesy since they saw I made the $17 payment it just was an honest mistake. They advised me that they will not remove the 30 day late I explained to them that we were in the process of purchasing a house and they are the only lates we had on our account in years and for a $17 mistake our credit is affect drastically. But they don't care. I will be closing all my accounts and credit cards because they don't care about there loyal customers. And the funny thing about this is that I send all my clients to this bank to open accounts and get credits card. I will not refer anyone to them because they do not care about their honest customers ?? If you are ever in a bind Texas Bay Federal credit union is not an option. $17 is costing me thousands of dollars If I could give a 0 I would.