ComplaintsforBest Buy USA
Current Alerts For This Business
Beginning in April of 2020, the BBB has noticed a pattern of complaints in the company’s complaints and customer reviews.
Complaints and customer reviews allege there have been issues with billing, refunds and products not being received. Complainants stated, based on the website advertising, they were expecting to receive a physical book, but received a link to a digital book instead. They feel the offer of ‘free shipping’ is misleading.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 3rd, 2022 I purchased a book on BuyBestUSA.com. No where in the process did it indicate that the "book" I was buying was an ebook. I waited and waited for the book to come (they even ask for your mailing address). It never came and so when I wrote to ask where the book was they said they sent it by email. What a farse. There is still no where on their site and in the purchase process that indicates that the "books" they are selling are ebooks.Business response
09/25/2022
Hello,
Order is canceled.
Full refund will reach your bank in 4-7 days.
Best RegardsCustomer response
09/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. Thanks for your assistance.
Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was trying to buy a book from their website. All indications showed that it would be a physical book. They asked for a shipping address and had a shipping charges calculator. They sent me an email with a *** of the book. When I asked for a refund, they refused. I searched them online and found many complaints of the same issue. They are using deceptive practices to scam people out of money.Business response
09/02/2022
Hello,
We have a check and we can cancel your order.
To cancel it please fill this form:
Order number:
Order date:
Full name:
Confirm email which use when order in our website:
Payment method: Credit Card or *******
Full refund will be made in 24h. and you will receive it to your bank in 4-7 days.
Best RegardsCustomer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.
This website will continue to scam people with misleading practices. They need to be shut down or exposed. Somehow this needs to stop.
Regards,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.