Business ProfileforChariot Energy

I own solar panels and contacted Chariot Energy in August of 2023 about their Rise plan for solar buy back. While on the phone with them I specifically asked if they did “net metering”, meaning any excess would be a credit on the account, and months where I drew more from the grid would be charged. They replied in the affirmative this is how it worked. I remember specifically asking if the excess would go against the ONCOR delivery charge and other fees because I’ve had issues with other power companies in the past about this. From October 2023 to April 29, 2024, the service was fine and the everything operated as expected. I then received an email (attached as “Chariot Net Exporter Email”) that I was a net exporter and not eligible for their plan. However, I am not a net exporter. My system is designed to run a surplus in winter/spring, and a loss during summer/fall for a net gain of 0. I have attached a year of my usage summarized in the table “Past Usage” and in a year’s worth of power bills for verification. One can see I use more power from the grid than I put on. I started service with Chariot in the fall during the surplus portion of the cycle, but now they want to kick me off to a more expensive option right before the expensive summer season. I have included my usage under Chariot as well, and one can see that I am currently running a surplus, but that is by design and expected to change in the coming months. I am upset and I feel I was very clear on asking questions when signing up on what the rules were, how my system worked, and I was assured this was the right plan. It feels like a rugpull. The resolution I would like is for them to honor the original agreement, or at a minimum wait a full year to see I am truly a “net exporter” before kicking me off the plan.