Customer ReviewsforPulse Power, LLC

2 bills were duplicates, but with different amounts owed. No explanation, no itemized bill on the second one. Also no follow up after a "case" was supposedly opened. Foreign owned, foreign customer NON service.

Hello Darren, We understand how frustrating this may be and take your concerns very seriously. We would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team

Pulse power is a SCAM. I have a 10kw solar system and since 2015 I have never had a bill over 100 bucks. These people hit me for a 300 dollar bill, granted 100 was from tdu charges...but still...a 200.00 bill! My house is tight, new insulation, new windows, all air gaps found and filled, doors sealed. My house is so insulated that when it snowed.... I had a roof covered in white where all my leaky neighbors snow had spots that melted due to heat loss. My ac and heating equipment is all new and heat pump stuff. There is ABSOLUTELY no way I used that much electric. Hell, I'll burn firewood before I use a heater....I'm cheap. And nevermind trying to talk to their foreign customer service centers! Can't understand half of them and if you do manage to understand them....they really have no clue what to do except read off the script. They cannot solve problems. Their solar buy back plan sucks too...they only pay half of what you produce so you are basically giving them free money.

Hello Jerry, We understand how frustrating this may be and take your concerns very seriously. We would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team

The company "updated" its computer software last September. They did not send me a bill for TWO months in spite of me calling and asking them to send a bill. When I did get a bill, it was of course for that bill plus the two missing bills. I asked to pay the higher bill out over time, and through the process they still have not set up a payment plan. They said they would have to remove my budget billing in order to set up a payment plan. They could not tell me what my current balance was on budget billing (what credit I had for overpaying or what I owed for underpaying on budget billing). I went by my current invoice that said I had a credit. It took Pulse 6 weeks to take off my budget billing only to have them tell me I owed several hundred dollars from underpaying on budget billing. They are sending it to their accounting team to try to "figure out a solution" to the problem, but their agents still cannot give me solid answers nor provide me with a credible solution. It makes me wonder how long it will take them to find a "solution". Another six weeks?

Hello Tad, We understand how frustrating this may be and take your concerns very seriously. We would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team

Unable to log in it is the same ** *** ** that I have use in the past and they won't let me reset password keep saying security error. I called phone number on the bill instead a scammer ask for my address want to send me a gift card. I decided to mail in the bill and change to other company. This is company is a joke

Hello Andy, We understand how frustrating this may be and take your concerns very seriously. We would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team

I was charged a 500 dollar early cancelation fee. They do not serve my new home. I was told I was going to get my money back and I’ve been waiting over a month now.

Hello Mr. ***, We take your concerns very seriously and would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number, and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team

I had switched to another provider and taken the early termination fee. My last bill totaled over $900. I called to discuss my last bill with an agent, and she said on a recorded line that since the account is now inactive that I can pay month to month without penalty, and it would not go to collections. This was in June at the start of Houston's heat wave 2023. She said I would have to pay over the phone each month. Last week I called and the agent said I had a $0 balance and I said that couldn't be. After the agent put me on hold, she said that my account went to collections. They said that they would review the phone call in June and get back to me. After hours they reached out to me and they said that was what I said was on the phone conversation in June and they would not honor that agreement and that I needed to pay in full in 60 days or it would go to collections again. On Monday three days later, I asked to speak to a supervisor and he would not honor the previous recorded agreement. He said I could only give you 30 days but I am extending it to 60 days. I asked him if he knew what BBB rating the company was and he said he did but would not discuss it with me. I said it was a F rating.

Hello Ms. *******, We take your concerns very seriously and would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number, and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team

First they never switched our service to our new apartment so that was a whole mess trying to get credited. Now they’re trying to tell us that 2 people in a 2 bedroom used 2600 kWh in 1 month which is almost physically impossible. And they’re saying it could be 2 weeks before someone can come check the meter. We’re moving in 3-4 weeks so I feel like they’re just hoping we’ll move and not fight them for our money back. Terrible company.

Hello Ms. ****, We take your concerns very seriously and would appreciate the opportunity to discuss this further. Would you mind sending an email to [email protected] with the name on your account, account number, and service address so that a member of our team can reach out to you directly? Please ensure all three details are shared for security and verification purposes. Thank you. Supervisor, Social Care Team