Customer ReviewsforReliant Energy

Horrible! You call the customer service number only to get agents who have thick accents & language barriers. It only intensifies an issue more at this point when you cannot understand someone & need help & answers. They also are no help since Hurricane Beryl. They want you to pay your electric bill for days you were without power & stated to call Centerpoint for adjustments. After speaking with Centerpoint they redirected me back to Reliant because Centerpoint stated they don't have the ability to make any adjustments at this time. The most difficult part in this whole mess is we the consumers were left in 100° weather with no power, children were hungry, food spoiled again (I was affected by the Tornado on May 16,2024 also & received no help from Reliant with that bill) & no one can or will help us. Instead we're just redirected back & forth between our electricity provider & Centerpoint & no one wants to take accountability & help us, however, they're constantly begging for the public's trust. How can we trust anything? I took a screenshot on July 16,2024 on Reliant energy's website when attempting to view my bill that stated South Texas customers affected by Beryl wouldn't be charged but that was a lie!

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I have been a customer for over a decade and I should have ended my contract so much sooner. I called about receiving a credit for losing power during Hurricane Beryl for over a week, 6 months pregnant, with two small children in the house. They asked me who I heard I should be receiving the credit from (did a friend tell me that?), then told me I called a day late, then when I spoke to somebody above the representative I was told they're out of allocated funds. I was then told I wasn't allowed to speak with management. The issues didn't start here. In the past, I've had four different representatives tell me that I was enrolled in automated payment and I kept receiving shut off notices for nonpayment. The fifth representative finally informed me that nobody should have told me I was enrolled as I was attempting to connect the account to my debit card, and the system only takes credit cards. There was a prompt that popped up on each of these phone calls that said that card couldn't be used for the reoccuring payment system. Instead of asking me to connect to a credit card, each representative just skipped, passed and passed me along as they were lazy and didn't feel like doing their job. The customer service is incompetent. It is also shady to me that three different excuses were used to prevent me with a $75 credit that was owed to me for being affected by a natural disaster. I would think the full power bills over decades would be more valuable to them than letting met speak with somebody that is able to do their job, but there is no integrity at this company on multiple different facets so I will be taking my business elsewhere and suggesting that everybody who wants to hear about it does the same.

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10 year customer. Beyond upset with reliant. I asked to speak with a supervisor regarding a situation in renewal of a contract. The representative said one was not available. After hearing that my business wasn’t completely lost and stating I needed a manger to call me back. He stated “well I am a manager.” Which is ridiculous after asking to escalate the situation and a blatant lie to try and sway my decision. After that I asked for a call back if my business wanted to be won. After a week I called back to ensure there was nothing else I needed to do to terminate with them. The supervisor at that time stated there was no note on my account regarding a call back from communication that day. I asked him “Erwin” to review the call from that day. He said it was “miscommunication.” After further discussion I asked , “Was I blatantly lied to regarding my service by dishonest and blatantly awful customer service? Or was the employee that helped me prior just that dumb?” The answer by Erwin on the RECORDED line, was that the employee was “just that dumb.” I am beyond disgusted regarding this place , and their customer service. I requested a $88 bill credit to be applied to my account to offset any additional fees we will have upon expiration of contract and was denied. Due to “miscommunication,” when in reality I was deliberately lied to and given the worst customer service of any service provider I’ve ever experienced.

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My name is Azita ********** and was a customer of Reliant energy for 21 years. I have been very good customer and always pay on time. Since last June of 2023 they sign me up for what they said free nights and weekends and was told my electricity will not going to be more than $53.00 once my average billing go back down. Well for a year I was paying $161.00 a month. I live by myself and I don’t cook. I was out of house most of time because of my work. Basically I come home to sleep at night. I don’t understand why my bill never got down and when I talked to their customer service they keep telling me it is because of average billing and should go down soon. I call them in May and was told I have credit of $115.00 that can be use on next month and also they will take me off average billing. This way my bill will go down right away to $60.00/month. I might not even have to pay anything in June. Well I got my bill in June and it was $157.00. They basically jacked up my bill and use my credit. They asking me to give them more money. I was worried that they go higher price on my electricity. So I called their cancelation department and let them know that I was thinking of canceling my service and explain my situation. The representative told me he will cancel my service. I asked if I need to pay anything he said no. Therefore I canceled my service. Now I got a bill for $399.00. I can’t afford that. And when I call back they were very rude to me. .

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Unfortunately Hurricane Bro?? has had a major impact in Houston Texas leaving millions with no power for more than six days leaving people to not be able to work no Internet cell phone towers were affected so none of us were able to talk to our families out of state money nowhere to transfer money, forced to sleep in a car I called reliance being with them for nine months straight paying on time I’ve asked for a payment arrangements. They told me flat out. No I had two options which were the same options $50 for me today No, I have no way to get the money ATM due to no ATM or Wi-Fi working most stores and banks. They were very insensitive three different people. The first one tried to upsell me as I told her that I was going through a tragic time even told her my lease was ending in September she continued to upsell to get me to try to renew or sign up for a new plan with them all The second person I spoke to was Bryan employee code 7022004. No empathy from him as well same options $50 or $50. asked to be transferred to get to a supervisor locally that sensitive to my situation that didn’t help at all. He gave me the same Ultimatum also I told him about my experience which I thought he would empathize and at least apologize and he didn’t acknowledge it at all and continue to tell me it was $50 or $50 at this point, I’m disgusted that I spent nine months with them out of all these different energy companies, I chose them and I get treated unfair. Working in corporate for a long time and customer service I’ve never experienced this type of treatment of lack of empathy and sympathy during a natural disaster. Leaves a very bad taste in my mouth for reliant energy as a whole.

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Billing is obscure at best, they refuse to work with you. Their call centers are over seas.

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I have been a customer of reliant energy since September 2023. Bills paid every month on time. No deposit due at start up. It’s June 2024 and I have had to change apartments in the same property twice. I have not been able to transfer my service to my new apartment address. I am now being told that a deposit is required in order to do so. I have now been on hold waiting for a supervisor for 30 mins.

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I do not recommend this company. They refuse to take accountability for the fact that I asked the representative to cancel service with *** prior to starting new service at a different address and they did not do that. Months later, *** is still sending me bills because their representative did not properly do what I asked. Horrible customer service. 0 stars.

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This company sent a tech out to my office at a time they knew I was not going to be at my home as I stated to them, just for the tech to leave. The tech called me and told me that he was going to send the tech out to another job and have him come back. Well the tech never came back and my wife and kids and I are sitting in an 83 degree house when it’s 90 degrees outside.

Thank you for the opportunity to address your concern. We are here to help 24/7 at 1-888-773-9647.