Current Alerts For This Business
Beginning March of 2019 to date, the BBB Houston has received several complaints/reviews that are exhibiting the following patterns:
BBB files indicate that this business has a pattern of complaints concerning door to door sales representatives who are using misleading sales tactics, misrepresenting themselves as the consumer’s current energy or gas company, and not being transparent why they are asking to view the consumer’s current bill. Consumers also state the sales representative coached them on what to say when they receive the confirmation phone call. One reviewer stated the sales representative shouted at them until they answered 'Yes' to all the questions. Consumer complaints also allege they are being switched without authorization.
Consumers are also filing complaints regarding telemarketing calls misrepresenting themselves as the consumers current energy company. Consumer’s requests to stop calling have resulted in name calling from the telemarketer and the calls continue.
Complaints and customer reviews for 2024 state a rep came into a secured access apartment building and claimed they were with their utility company. The rep was dressed in another company’s vest, carrying their clipboard, never telling the consumer they were with Tomorrow Energy. Her account was switched without her permission. Another consumer stated the company impersonated their current company to gain access to their apartment complex and tried to get them to switch. She stated in the state of Michigan it is a felony to impersonate a energy employee.
Complaints and customer reviews for 2023 stated door to door rep came to the door and told the consumer they had no choice but to switch electric providers. If they didn’t sign up, they would be transferred anyway. Another consumer stated a rep will show up to their apartment complex on the day the electric bills go out and stand by the mailbox. Her 14-year-old opened the mail and the rep took a picture. The next thing they know, they were switched over to Tomorrow Energy without anyone approving it.
A September 2022 review stated, "A young man came to my apartment door claiming he was from my local electric company and advised I HAD TO choose a new supplier. My bill doubled with this company and when I went to cancel they told me it could take a few months. I immediately called my electric company and advised them of the issue and they removed the third party supplier on my behalf. I disputed the charges with Tomorrow Energy with no success because I fell for their sales tactics and signed their contract as the kid was standing in my doorway on a nearly 100 degree day, sweating profusely - I just wanted to get him on his way without inviting a stranger into my apartment during covid. When I called for a follow up regarding the disputed charges, because no one called me back, the woman, was beyond rude to me on the phone. Its truly unbelievable how these people get away with this, especially with elderly people and their fixed incomes." Another consumer stated they were told they had to switch due to a new law that passed.
In August 2022, one reviewer stated the telemarketer swore he was the consumer's current utility company and wanted him to sign up for the 'Senior Assistance' program. He spoke fast and repeated himself so much the consumer was unable to understand him. He kept coaching how to respond to the confirmation questions.
July 2022 - Door to Door representative came to the consumer's door claiming to be from the utility company and was sent because of incorrect meter readings. They took the consumer's phone number and signed them up without their consent by forging her signature. Then the representative started asking inappropriate question such as, "Do you live alone?", "Do you have a husband?", "Do you have any kids?" and "So, it's just you here all alone?".
June 2022, consumer stated a rep came to their door an asked to see their utility bill. They get a call later stating they have been switched to Tomorrow Energy. They stated their signatures were forged.
March 2022, customer reviews report door to door sales representatives are marketing in communities that have 'No Solicitation' posted misrepresenting themselves as the consumer's current energy supplier.
Tomorrow Energy would like the public to know the following:
We work with our third-party sales partners to ensure that they adhere to our rigorous sales quality practices. These practices include required Tomorrow Energy uniforms and name badges for all field sales agents, independent third-party verification where we review pricing and renewable product attributes with the customer, welcome calls to 100% of customers who sign up to ensure that our company has met their expectations, and rigorous sales agent training and badging requirements. In the rare cases where expectations are not met, Tomorrow Energy will work with customers to make it right. If you believe you have been treated inappropriately, or have any other issue that needs to be addressed, please contact Tomorrow Energy directly at 888-682-8082 or email us at [email protected].