3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Syed Z
1 star04/21/2024
Scammers. Knocked on my door, offering lower rates. 2nd month with them, got a bill which is 3 times my usual bill. And this is when winter in upstate NY is over!. Came across an article that they were fined millions of dollars in pennsylvania for deceptive marketing and practices. Unfortunately , read it a little late or else would have never signed up with them! Working on cancelling their service now. Will see how it goes. Beware of this company!
Verde Energy USA Texas, LLC Response
04/23/2024
We apologize that this was your experience and would like the opportunity to get more details about your interaction with the sales agent as well as assist with the cancellation. Please email us at [email protected] with your account details. Thank you.Review from Kara B
1 star04/09/2022
This business is a complete scam! I tried canceling them on 1/27/22 after I discovered that they have been massively overcharging me. They told me they canceled my account and I got an email but guess what! It’s APRIL and they are still on as my supplier. I called them and demanded them cancel my account and get off my electricity and they said it would take 3-5 business days. I’m beyond fed up. DO NOT SIGN UP WITH THEM. THEY CLAIM IT’S EASY TO CANCEL BUT CLEARLY IT’S NOT.Verde Energy USA Texas, LLC Response
04/14/2022
We apologize for your experience and would like to review your account to confirm service cancellation. Please email us at [email protected] with your account information so we may further assist.Review from Unhappy
1 star11/17/2021
They advertise a low fixed rate and then when you “apply” to see if your usage qualifies for that rate, you find out that it doesn’t and they offer you a rate much higher than advertised. Talk about a classic “bait and switch”. Very unethical company. Trying to screw potential customers under the guise of low renewable energy rates. Someone should investigate this company.Verde Energy USA Texas, LLC Response
11/24/2021
We are sorry you did not meet the qualifications for the advertised plan. Our product page informs all potential customers that the rate is not guaranteed, and is based on a customer’s pattern of usage history. We’d be happy to further explain any concerns you have and ask that you email us directly at [email protected] Thank you.
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