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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I started contract with yep energy July 2021 and it ends July 2023. My contract states that avg price paid for electricity is 9.7c per kWh, but every month when I get my bill the price is fluctuating. This month it’s at 12 cent and last month it was 10.8 cent. The month before it was at 11 cents. My contract clearly states that 2000 kWh and up is to be charged at 9.7 cent so why is my avg price paid changing every month. This seems to be illegal and breach of contract! I signed up for a specific rate and yep energy is NOT honoring the dealBusiness response
09/22/2022
Mr. *******,
You are enrollerd on the attached plan, but you have not signed up for AutoPay to receive the best pricing. There is one year left on your term, and any fluctuations are due to TDSP fees and usage amounts. Please contact customer care for any further questions.
Thank you,
Customer Care
YEP Energy
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Contact Information
7660 Woodway Dr Ste 471A
Houston, TX 77063-1535
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.