Business ProfileforLimitless Electric

Buyer beware! This business is not professional, lacks communication, lie about the contracts you sign, & will tell you to get an attorney to cancel with them & hang up the phone on you. My installation was supposed to take 1 day, it was dragged out for over two weeks & only 20% completed. After I wanted to cancel, I was accused of potentially damaging their equipment, lied to & told I could not cancel once installation had started, & did not obtain a permit through my city to even begin the work. When I told them I would pay the cancellation after my roof was repaired & inspected, I was told I could not be trusted & they would not complete the work without payment of almost $7000. They told me to contact an attorney & have hung up the phone. They received a request from the funding company on my cancellation & are not cancelling even though the work is not complete & the panels are sitting unopened in my driveway. I would not recommend anyone to do business with them & beware of sellers coming to your door. They will not give you the space to discuss if you truly want the panels or not & make you feel extremely pressured. I would give 0 stars if I was able.

The customer signed on with us on August 5th, 2024. Limitless Electric is a Solar panel installer, and is responsible solely for the installation of said systems. Listed in the complaint, it states that we told her that everything would be done in 1 day; however, Limitless Electric has never promised the customer or any customer that the install would be fully completed in one day. She also mentions that we, Limitless Electric, have a door to door sales team but that is also incorrect. Limitless Electric does not have an in-house sales team as we are an electrical contractor that installs solar systems. We also complete a welcome call for every account we accept, to go over the system and make sure that the potential customers understand what they are signing up for and verify that they indeed want to proceed with their signed agreement. Here is a brief breakdown of the installation timeline: We scheduled the customer's install August 9th and were only able to complete 40% of the install. We had to schedule a follow up, The customer then was scheduled for August 13th around 3pm, our crew was delayed slightly due to traffic and having to complete a previous account. We showed up closer to 4:30pm and were asked to pack up and leave by 6pm due to the customer needing to put her kids to bed. The cut off time of 6pm and was only communicated to us upon arrival, otherwise we would have scheduled a different day. We then scheduled for the 14th, however, due to stormy weather making it unsafe to work on anything, we then rescheduled for August 15th. Unfortunately this particular crew that was assigned had a family death and were unable to complete the work that day. We value our customers and wanted to make sure the customer was taken care of, so rather than rescheduling for a week or more out we reworked the schedule in order to accommodate her installation for the same day. We then rerouted a different crew to complete her install. By the time the newly assigned crew arrived, they were only able to complete an additional 10% for a total of 50% completion due to the customer's time constraints. This reschedule was completely on us, we spoke to the customer and scheduled them for the 17th. When we showed up the next morning for the install, the customer then asked to cancel their service. The customer's frustration is justified after 3 reschedules; however, the first 2 reschedules, weather and an uncommunicated time constraint, are completely outside of our control. At this point, the customer told us that a 3rd party salesman informed her she cant cancel. Limitless Electric did not communicate this. We offered her the option to cancel the install as listed in the agreement she signed and confirmed via a welcome call. The customer accepted the terms over the phone, and per her request we proceeded to send additional documentation to the customer assuring her that we will patch her roof from the holes that were drilled during installation. By the following Monday, August 19th, the customer decided to involve her aunt who told us that she is 'In legal but not a legal representative' and is assisting her family in dealing with us. After the aunt was involved, the customer stopped communicating with us and said all communication going forward will be through her aunt. We attempted to coordinate with the customer and the aunt was added to every call. From this point nothing of substance was discussed with the customer or any legal representative. She claimed that the agreement does not specify a timeframe at which the cancellation fee would need to be paid. The aunt also informed us that the customer would pay the cancellation fee after we removed all materials, repaired any material damages to the roof, and assisted her in canceling her 3rd party financing agreement. We have text messages of the customer informing us that she does not have the funds to pay the cancellation fee. This communication was from days prior, before requesting to officially cancel. Based on the customer's text messages and her aunt telling us that the customer legally doesn't have a due date for cancellation fees, we do not trust the customer to pay us anything, especially after the customer requires us to perform more work before receiving any payment. Because we don't trust the customer to pay, we explained that we would need the cancellation fees paid up front. At this point, we have already incurred a significant loss on this project even after collecting the cancellation fees. The complaint also listed that Limitless Electric did not 'acquire' a permit for this project, but that is false. We called the inspector and he informed us that he had the approved permit that we submitted for and it was sitting on his desk, but he would not allow us to collect it because the customer called the city to complain and slander our company. We have completed multiple projects in this jurisdiction and all have approved permits with no customer complaints.The complaint also says that we would not complete the work without the cancellation fee, and that is correct. As listed in the reasoning above and as shown from the behavior of both the aunt and the customer, we do not trust that the cancellation fee would be paid. Our operations team reached out to try and reach a resolution; however, the customer added her aunt and it ended with the aunt becoming increasingly agitated since we would not perform more work without compensation. The aunt then began to pry for any information about us as a company. We informed the aunt that if they won't abide by the agreement the customer signed then the only alternative would be to have lawyers work things out. Despite the difficulty we have had with this customer, we have always treated both the aunt and the customer with respect and care like we do all of our customers. We cannot speak for any 3rd parties, including sales representatives or finance partners, on their personal communications. We don't condone behavior that develops into any threats or promises made by 3rd parties. This is why we have a welcome call. The main reason for this is to confirm all expectations and ensure no promises are made outside of the agreement. We are always happy to assist our customers as business is impossible without them, however we must also protect our brand and the customer has shown she is not afraid to slander our business in order to get out of paying her legally obligated cancellation fees. We will continue to coordinate with the customer to resolve this according to the terms of our agreement. We are willing to involve a 3rd party escrow company to ensure we are compensated according to the agreement, and we have made it clear to the customer that we will perform everything they are wanting, as long as we get compensated according to our agreement.