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Customer ReviewsforLaw Office of Bryan Fagan
20 Customer Reviews
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Review from Paul M
1 star08/12/2024
This law firm is very below average with the experience and ability of its lawyers as I had to review every document and financial statements which were routinely inaccurate and never identified by this staff. I highly recommend that you never use this firm since the Owner only gets involved at the very end to review and charge hours for no value add whatsoever. He is a joke and his direct hourly rate is inflated way beyond his ability and experience so avoid this company at all costs.Review from Earl F
1 star08/12/2024
Like everyone else this is the worst law firm ever.Review from Ginger D
1 star07/24/2024
Yes a major Scam Artist!!!!! You will be investigated!!!!! Lots of money for nothing and still no uncontested Divorce!!!!Review from Patricia V
1 star07/16/2024
ZERO STARS!!! Total rip off of a law firm. Never answer or return calls and charge an arm and a leg if they happen to speak to you. Case is over and they won't close it so that they can keep charging us. Piece of crap of a law firm!!!!!Review from Christina L
1 star06/06/2024
Like previous clients this is one of the worst lawyers you could hire. Hired them for a simple divorce that should of been done in 3 months but no. Process started the end of May and fired them the end of December due to getting no where in the case, on top of being ripped off THOUSANDS OF DOLLARS. They bill you for every little thing and steal credit card information after being fired in writing. I went through 3 different lawyers within their office, one of which I never spoke with. If you can't keep lawyers on staff more than a month or two, there's a problem. They call you and say oh it's being worked on or the mediator isn't responding. After 2-3 months if a mediator isn't responding you should find a new one. I don't recommend them to anyone and I make sure when asked about lawyers who not to go.Review from Dulce H
1 star05/09/2024
Please find another law firm. This one will charge your card for every single thing they do. Think about your case? Credit card charged! two second conversation with someone else about your case? Credit card charged! The credit card authorization is also the least ambiguous thing in the entire contract. According to their receptionist, Monique, you’re agreeing to pay for their staff’s turnaround time as well. So if you’re thinking about sending them an email and it takes them 3 days to respond? Credit card charged! It’s not just for the time it took them to send you a one-line email either. It’s for the 3 days it took them! Three weeks, $7,000 later and I can’t say they provided me with more than a headache because I specifically told them I was a stay-at-home most of my marriage and had NO MONEY FOR A DIVORCE!!! Their billing department also never answers and what’s worse is their receptionist acknowledged this too — “they’re always busy”. I’m not sure what they’re busy with because it sure isn’t helping people understand their invoices or taking the time by answering calls, calling back or taking 5 minutes to email them back. They got me with the idea of a low retainer and payment plan but man, oh man. I’d probably be having to pay off a mortgage by the time my divorce got done if I stayed with this firm. This place is such a ripoff and they’re preying on emotionally vulnerable people so just find someone else… even if they might be a little more expensive upfront because I’m sure it’ll be well worth it compared to this place.Review from Anne M
1 star05/08/2024
I contracted with this firm for the probate of my parent’s will. The attorney I met with was not a probate attorney but assured me the attorney that would handle the probate was seasoned. Four months and nearly $6000 later we had not even made it to court. The will was a simple one with no contesters, one beneficiary and one piece of property. I was charged for every text, email and even for when they had me review documents where they made errors and then was charged for them to correct their errors (multiple times). I was charged twice for closing my file when I determined I needed to find a new lawyer. Their inability to communicate the process, or progress of the case was extremely frustrating. Imagine being afraid to ask questions because a simple question would cost you several hundred dollars. I would not recommend this firm to anyone as their billing practices and lack of communication and care for clients is in direct conflict with their marketing and what I would consider their responsibility as member of the bar. They only care about charging you for every conversation and even meeting amongst themselves. No one at the firm takes responsibility for advocating for the client. I had 4 different case managers in as many months and they never returned calls or texts. Wish I had never found them. Worst experience ever with a “professional licensed service”.Review from Chris S
1 star03/26/2024
No stars! They can’t respond back to you at all even with cell phone numbers or email. Went in February to hide for a fraudulent deed and was told they could help but after I gave info, it’s like they dropped off the face of the earth! And every attempt I made was NEVER given a call back or email reply! They should tell you up front they can’t help you instead of getting info and never responding or researching to help at all!Law Office of Bryan Fagan Response
04/06/2024
Thank you for taking the time to share your feedback. Upon reviewing our records in response to your review, we have not been able to locate any communications from you regarding a case involving a fraudulent deed. Additionally, it’s important to clarify that our firm specializes in divorce and family law and does not handle real estate law matters. This discrepancy leads us to believe there may have been a misunderstanding or a mix-up with another firm. We understand how distressing legal issues can be, and it’s troubling to hear about the challenges you’ve faced. While we regret that we cannot assist with real estate matters, we are committed to ensuring that every individual seeking our services receives the proper guidance. If you are in need of legal support related to divorce or family law, or if you have any further questions, please do not hesitate to contact us directly at [direct contact information]. Our team is here to provide assistance and point you in the right direction for the help you need. Again, we apologize for any confusion and the frustration this situation has caused you. Thank you for bringing this matter to our attention, and we hope to clarify any misunderstanding promptly.Review from Kevin K
1 star03/05/2024
During my first call with Bryan Fagan he explained how I would be able to file for guardianship of my adult son (if I was able to locate him in Houston) and that I would be able to have control of his receiving treatment for his mental illness. I then learned from doctors in the Houston area that this was not even remotely true so I then stated to the law office not to proceed with any work on the case. In spite of this they continued to charge me for services and deducted the money that I had given them as a retainer even though it shows in their own billing that I had requested them to do nothing with my case. At this point they have charged me over $1,000, rendered no services and my son is still missing and possibly dead.Law Office of Bryan Fagan Response
04/06/2024
Thank you for sharing your concerns. We take every piece of feedback seriously as part of our commitment to excellence and integrity in all our interactions. While we cannot discuss specific cases or confirm any details due to confidentiality constraints, it's important for us and the community to understand our general approach to client communications and billing practices. Our firm is dedicated to providing transparent and fair legal services. In situations where a change in the direction of a case is requested, we strive to adapt promptly to our clients' needs. It's worth noting that in the legal field, managing case-related costs effectively often involves formal processes, including adjustments to the scope of representation. We understand the importance of clear and open communication about these processes and regret any instances where expectations may not have been fully met. Our goal is always to ensure that clients are well-informed and comfortable with the progression of their matters, including the financial aspects. For anyone with concerns about billing or case management, we encourage direct communication. While we cannot address specific details publicly, we are committed to resolving any misunderstandings or concerns through appropriate channels. Our team is available to discuss general queries about our practices and how we can assist in various legal matters. We appreciate the opportunity to clarify our position and reaffirm our dedication to our clients' best interests. Thank you for bringing your concerns to our attention.Review from Stacy H
1 star02/10/2024
In a nutshell, Shame on ME for not doing my homework!! I “found” this firm for my brother who needed a divorce attorney… $17,000 of our parents’ hard earned money ( because he is an ER nurse and didn’t have the $10,000 retainer fee) nothing has been finalized. As we began to question fees, unauthorized drafts from his acct., improperly filed documents… suddenly his legal team was “replaced” without his knowledge or consent. It’s a saga but bottom line is, we are preparing a complaint to the Board of Legal Counsel. I chose this firm after reading Bryan Fagan’s “false testimony” of wanting to help people navigate their unfortunate and emotional legal situations. Lies, unethical practices, theft of ones hard earned money, etc. etc. Well, the saying goes that Karma’s a *****~ and my family will pursue this until justice is served. “SWIPE LEFT” folks!! DO NOT HIRE THIS FIRM!!!Law Office of Bryan Fagan Response
04/06/2024
First and foremost, we want to express our deepest regret for any distress or dissatisfaction you and your family have experienced. It is deeply concerning to hear about your perception of our services, as it stands in stark contrast to our firm’s core values and the mission that Bryan Fagan has set out to achieve - to support individuals through their most challenging times with integrity and compassion. We take your feedback extremely seriously, and while we cannot address specific case details publicly due to confidentiality obligations, please know that we are committed to upholding the highest ethical standards in our practice. The situation you’ve described warrants a thorough review, and we are dedicated to understanding and rectifying any lapses in our service or communication that may have occurred. Regarding the changes in the legal team and the concerns over billing and case management practices you’ve raised, we aim for transparency and consent in all our dealings. Any shift in representation or billing practices should always be communicated clearly and promptly, and we apologize if this was not your experience. We strongly encourage you and your brother to reach out to us directly through a confidential channel so we can address your concerns personally and comprehensively. We are prepared to conduct a full review of the billing and service concerns you’ve mentioned to ensure fairness and satisfaction. Your decision to prepare a complaint is understood, and we respect your right to seek resolution through all available channels. However, we hope for the opportunity to address and resolve these issues directly and restore your faith in our commitment to our clients’ welfare. Our client's trust and confidence in our ability to represent their interests with integrity and professionalism are paramount. We are here to listen, to understand, and to take whatever steps are necessary to make things right. Please contact us at 281-962-5846 or 281-817-1124 at your earliest convenience. We are here to help and are committed to ensuring that all your concerns are addressed.
Customer Review Rating
Average of 20 Customer Reviews
Contact Information
3707 Cypress Creek Pkwy Ste 400
Houston, TX 77068-3562
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