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ComplaintsforOlshan Foundation Repair Co. of Houston, LLC.
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
After determination was made that no holes needed to be drilled on inside of home. A non-English speaking ******* ***** came into ho E and drilled holes into the floors in various rooms, causing tiles and mortar to crack. They said someone was coming out to evaluate damages and no show. Spoke to another supervisor 4 days ago & he claimed the project manager was out sick and they’d call back, to no avail. We paid them &28,000 to fix the foundation, and they should take responsibility for their mistakes and offer compensation to repair the damaged tiles. Not asking for compensation for accidentally drilling holes through carpet since no visible damages can be seen. Holes in hardwood is bearable since they added putty to camouflage.Business response
10/03/2022
We completed the foundation repair work for the ***** family as it was outlined in the contract for the project. This contract was signed by both the customer and Olshan. We have no record of our employees indicating work was not needed in that area. We will reach out to the customer and arrange a time to meet and walk through the project and their concerns.
Also, Olshan follows all state and federal government regulations when it comes to hiring each of our Olshan family members. The supervisor assigned to your home is one of our best at providing foundation repair services. He may speak with an accent, but at Olshan, we encourage diversity and embrace hiring different cultures.
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Contact Information
5902 W 34th St
Houston, TX 77092-6404
Business hours
Today,Closed
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.