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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Bel Furniture

          View full profile

          This is a multi-location business.

          Find a Location

          Bel Furniture has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bel Furniture

              Houston, TX 77042

            • Bel Furniture

              10516 Old Katy Road Houston, TX 77043

            • Bel Furniture

              15861 I-45 North Houston, TX 77090

            • BEL Furniture

              4455 Eastex Fwy Beaumont, TX 77706

            • Bel Furniture

              P.O. Box 421126 Houston, TX 77242

            Location of This Business
            Houston, TX 77042
            Email this Business
            BBB File Opened:
            10/1/1995
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/1994
            Business Incorporated:
            6/24/2003
            Type of Entity:
            Corporation
            Business Management
            • Mr. Raj Sehgal, Accountant
            • Mr. Sid Mollai, President
            Contact Information

            Principal

            • Mr. Sid Mollai, President

            Customer Contact

            • Mr. Raj Sehgal, Accountant
            Additional Contact Information

            Fax Numbers

            • (832) 358-8897
              Primary Fax

            Phone Numbers

            Email Addresses

            Service Type
            Refund and Exchange Policy

            • A Bel customer has a 72 hour grace period from the date of purchase to cancel his/her order for a full refund, only if merchandise has not been picked up or delivered.  Anything after 72 hours grace period will result in a cancellation fee of 25% of merchandise value.

              Cash purchases will be refunded in the form of a check and can take up to 10 to 14 business days to be processed. If the merchandise has been picked up or delivered, Bel Furniture offers a 3 day satisfaction guarantee. If within 3 days of delivery or pick up, and the customer decides not to keep the furniture for any reason, Bel Furniture will gladly offer reselection towards anything equal or greater value without any restocking fee.  All we ask is the merchandise returned is without any damages to our warehouse or customer may choose to pay additional delivery fee if he/she likes them to deliver.  Mattress, mattress pads, clearance items and floor displays are excluded from this policy and cannot be returned or exchanged.  Pease note the original delivery fee will not be refunded.

              Warranty:  Bel Furniture warrants the original purchaser that the merchandise is free from defects in material and workmanship under normal use for a period for 12 months from the date of delivery/pickup.  The warranty does not apply to any clearance items, floor samples, or any damage caused by misuse, alteration, negligence, accident or normal wear.  Merchandise transportation is not included under manufacturer warranty.  The warranty only applies to the merchandise remaining at original site.

            Business Categories
            Furniture Stores

            Alerts

            See What BBB Reports On

            Pattern of Complaint

            Since 2017, the BBB Houston began receiving several complaints and customer reviews for Bel Furniture that are exhibiting the following pattern.  

            According to numerous complaints received in our offices, consumers experience delivery issues, product issues, and customer service issues during their business interaction with Bel Furniture. Upon delivery of their purchases, many consumers allege the merchandise ends up severely damaged, several items are missing from their order or the complete order is incorrect. When Bel Furniture is contacted regarding the damaged merchandise, consumers allege the business does not provide a suitable resolution. Consumers allege Bel Furniture charges a second delivery fee when consumers request their missing items be delivered, or a new delivery date is provided despite the company’s error. Additionally, allegations state Bel Furniture fails to contact consumers for verification of delivery dates causing consumers to miss the delivery of their items.

            In recent 2022 complaints, consumers alleged the company told them the delivery drivers are independent contractors and not employees of Bel Furniture.  If furniture is damages during delivery, Bel Furniture is not liable.  Unfortunately, when the consumer requested the contact information for the 3rd party delivery service, they refused to give that information out.

             

            Advertising Review

            Starting in 2018, BBB wrote to Bel Furniture and asked the business to substantiate the following advertising claims: the company advertises in their company website, www.belfurniture.com, and other advertisng to have "unbeatable prices. (unbeatabel)"  The term implicates they have "unbeatable prices."  In an advertisement in the Cypress Creek Mirror dated November 2, 2022, the advertising was present and also stated "Lowest. Price. Period!"

            BBB found that these claims were in violation of the BBB Code of Advertising. If a company advertises a meet or beat price claim, there are some guidelines which they must follow:  13.1 Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that: 13.1.1 The offer is made in good faith; 13.1.2 The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and 13.1.3 The terms of the offer are not unrealistic or unreasonable for the consumer. 13.2 Advertisers should be aware that such claims, unless appropriately qualified, may create an implicit obligation to adjust prices generally for specific products or services. This may be the case where the advertiser's price for a product or service is not as low as or lower than a competitor's price.
            As of today, the business has not substantiated these claims.

            Contact Information

            Houston, TX 77042

            Visit Website
            Email this Business
            (832) 358-8899

            Accreditation

            This business is not BBB Accredited

            Years in Business: 30

            BBB Rating

            D+

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.