Business ProfileforLandmark Furniture

Was very disappointed, I bought a bed 2 yrs ago, on a location in spring from same company, my purchase was awesome, so I decided to buy a twin bunk bed but they didn’t have it at the location were I previous purchased my mattress, the nice guy send me to the location on 5900 north freeway I arrived, mark was recommended for me, he received us with happiness and he was very helpful, we finished purchase, our items were delivered the next day. Once they finished building the bunk bed, we went to check and everything looked perfect, they had the mattresses laying on each bed, with the plastic on it. So one of the plastic of the mattresses was covering a cracked on the top bed caused by a power drill, and I got the bed down, opened one it was fine, open the second one, it had a rip open on a corner, while I was laying the mattress back on top bed, I noticed the crack on rail on top bed. I called right away, the nice lady provided me a number, told me to send a pics about mattress and I was going to receive a call back shortly. and then suggested me to discuss the cracked on bunk bed. I waited for about 2 weeks. Nobody responded it, I call back 3 weeks later, and email was provided, was told to send pics of issues and that it was going to be handled, I sent it. I later received an email from Brad T*****, happening to be the president of store, He was really nice in the first saying sorry for the issue and send receipt will look into this for you via email, The next message said. Our paperwork signed by you states all was delivered in good condition, no finding solution by just have a touch up on bunk bed, called back and me and Brad talk and while I was explaining him the problem. He told me, we got the docs were it’s says everything was good, then he lost control, he said something, I replied back and decided to disconnect the call. issues were not resolved. Only a call disrespecting each other I expected better customer service, “Don’t Do Business Here”

As he stated all merchandise was accepted and signed for by him stating the furniture was delivered in new condition with no problems. Mr. Morales waited three weeks after his delivery to send me emails littered with profanity and demands. We have made a decision not to service him due to these issues.