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          Additional Information

          Not BBB accredited

          Star Furniture

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          This is a multi-location business.

          Find a Location

          Star Furniture has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Star Furniture

              16666 Barker Springs Road Houston, TX 77084

            • Star Furniture - Bryan

              3400 E 29th St Bryan, TX 77802-3303

            • Star Furniture

              20010 Gulf Fwy Webster, TX 77598

            • Star Furniture

              16515 I-45 North Houston, TX 77090

            • Star Furniture

              6868 Southwest Frwy. Houston, TX 77074

            Headquarters
            16666 Barker Springs Road, Houston, TX 77084
            BBB File Opened:
            1/1/1962
            Years in Business:
            112
            Business Started:
            1/1/1912
            Business Management
            • Ms. Laurie Roznovsky, Assistant to the President
            • Ms. Lisset Garcia, Customer Service Manager
            Contact Information

            Principal

            • Ms. Lisset Garcia, Customer Service Manager

            Customer Contact

            • Ms. Lisset Garcia, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (281) 579-5900
              Primary Fax
            • (281) 579-5933
              Other Fax

            Phone Numbers

            Website Addresses

            Additional Business Information
            Additional Info

            On 10/27/2017 BBB wrote to Star Furniture Company and asked the business to substantiate the following advertising claims: the company advertises to a “lowest price guaranteed”  in their Houston Chronicle advertisement.


            BBB found that these claims were in violation of the BBB Code of Advertising. The term "lowest price guaranteed" refers to a "lowest price" claim.  Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims:  12.1 Advertisers must have proper substantiation for all claims prior to dissemination;  12.2 Unqualified underselling claims must be avoided;  12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13. 


            In addition, if the term "guaranteed" is including additional disclosure is needed.  This refers to a "meet or beat" price claim.  13.1 Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that: 13.1.1 The offer is made in good faith; 13.1.2 The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and 13.1.3 The terms of the offer are not unrealistic or unreasonable for the consumer. 13.2 Advertisers should be aware that such claims, unless appropriately qualified, may create an implicit obligation to adjust prices generally for specific products or services. This may be the case where the advertiser's price for a product or service is not as low as or lower than a competitor's price.
            As of today, the business has failed to respond to BBB.

            Serving Area
            • TX
            Business Categories
            Furniture Stores

            Contact Information

            16666 Barker Springs Road

            Houston, TX 77084

            (855) 357-7827

            Accreditation

            This business is not BBB Accredited

            Years in Business: 112

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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