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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We have used ABC Doors for years for the repair of our driveway gates. The diagnosis usually revolve around needing a new control box, which costs thousands, between equipment and labor. Their repairs lasted years at first, but lately they have lasted 6 months or less. The last time a few months ago, it lasted less than 3 months. We contacted them again and after waiting for a long time to get new Lyftmasters board and arm, they installed (supposedly) a new board & arm. Note: we later found out the equipment was from 2021 & 2022. This time they did not charge for labor or equipment. Less than 2 months later, the gates are not working again. We don’t want ABC Doors back to do the repairs, but we have asked for the 2 years Lytmaster’s warranty documents, so we don’t have to pay for the replacement of the equipment. I’ve called Lyftmaster directly and they say we need to get this warranty from the installer. We have tried numerous times, to no avail. They no longer respond to our emails/voice mails. We are hoping the BBB can work with this company so that we secure what is ours - our warranty.Business response
06/20/2024
My Austin manager has a meeting set up with Mr *** for this Friday (June 21) to discuss the issues at his property. I will update as soon as I have more infoBusiness response
06/20/2024
My Austin manager has a meeting set up with Mr *** for this Friday (June 21) to discuss the issues at his property. I will update as soon as I have more infoCustomer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
To whom it may concern:
Through this email, I wouldn’t like to confirm, that the above referenced case, initiated by me vs ABC Doors, was satisfactorily resolved. Thus, it should be closed as such. Please let me know if you have any further questions.
Thank you,
Humberto ***
Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
To whom it may concern:
Through this email, I wouldn’t like to confirm, that the above referenced case, initiated by me vs ABC Doors, was satisfactorily resolved. Thus, it should be closed as such. Please let me know if you have any further questions.
Thank you,
Humberto ***
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Contact Information
5100 S Willow Dr
Houston, TX 77035-4807
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.