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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I used their services over a year ago and have cancelled my subscription for over 6 months. Today I received a notification that my personal credit card was charged $377.80. I was out of town with my family when I received a “renewal notification” from them less than 24 hours ago on Election Day. I tried to access my account to resolve this issue, but my email does not work. I contacted customer support and they advised me of a “no refund policy” over the phone. I have no credentials with this company nor have I used their services in the last 6 months. I was charged for a service I did not receive and will not use.Business response
03/19/2024
I have reviewed the account and all information. Since I can see that the rep hasn't used the account, we did grant a full refund and close the account. The refund takes 3 to 5 business days to full process.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Yes, the issue has been resolved on 03/19/2024.
Initial Complaint
09/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Sept 1th 2022: My personal ********** was auto charged by Symplr Sept 6th 2022: I come back from vacation and notice said charge. I have not been working in the Medical vendor field for over 5 months and no longer have access to email to sign into symplr. I email support asking for refund in membership cost. No response. Sept 8th 2022: Chat online: the rep tells me I cannot receive a reimbursement. I feel because I am was unable to get into my account and because of the fact I am no longer in the industry and unable to use said services anyways that It would be reasonable to ask for a refund.Business response
09/09/2022
Customer has received a full refund as of 9/9/2022.
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Contact Information
315 Capitol St Ste 100
Houston, TX 77002-2827
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Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.