Business ProfileforRoyal Air Houston
Current Alerts For This Business
Since June 2020 and to date, the BBB Houston began receiving several complaints that are exhibiting the following patterns.
Complaints/Reviews allege poor or incorrect installation resulting in multiple trips to have items fixed. Some consumers are alleging damage is being done to their property/home. Consumers are also siting when trying to reach the company, their phone calls, emails, or texts are not being returned. Long delays in having warranty work done. New A/C units are having issues/failing within days to months after being installed. Customer reviewers warn others to check the part numbers of the parts that should be installed versus the parts that are installed.
In more recent complaint from April 2024, a consumer alleged she was told she would receive a discount if she left a good review.
In a complaint from August 2023, consumers allege, the company will “.. suck you in with a smooth-talking sales rep then they pay for the first month of the unit "to help" but once they are paid, they will block you ignore your calls not call back and not fix a thing. Their president tells them take their review down, you better put something in an email that says the system is fixed and then yells and hangs up the phone this is beyond the scope of a normal human being.
At this time, the company has multiple resolving complaints.
At-a-glance
Related Categories
Overview
Royal Air Houston specializes in residential and commercial air conditioning and heating.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 12519 Fm 529 Rd, Houston, TX 77041
- BBB File Opened:
- 3/14/2011
- Years in Business:
- 14
- Business Started:
- 10/4/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Royal Air
- Mukattash Group, Inc
- Related Businesses
- Business Management
- Mr. George Saleh, President
- Contact Information
Principal
- Mr. George Saleh, President
- Additional Contact Information
Fax Numbers
- (713) 893-6062Primary Fax
Email Addresses
- Sales
- (713) 893-6062
Customer Complaints
213 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
156 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shawn R
1 star10/10/2024
Royal Air Houston Response
10/15/2024
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