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ComplaintsforWagonsfoldusa
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a wagon for my disabled son on the 7th November and was told 7-10 days for delivery. I emailed multiple times asking for tracking information. They then told me it was stuck on customs as it didn't meet security requirements. I rang UK custom myself and they told me specific information to ask for. I requested this multiple times and was ignored. I then commented on their social media posts and reported to the federal bureau commission. Then then told me on the 25th November they would issue a full refund and I would receive this in 7-10 days. I have still not received this and they have blocked me off all their social media accounts and from being able to contact them. They Owe me $880 , they have not supplied the product and I have not received the refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.