Business ProfileforGreenway Mazda

On February 24th, I completed a significant purchase at Greenway Mazda in Houston, TX, involving the acquisition of a black 2024 CX-90 T S PP with tan Nappa leather, alongside two trade-ins and a $2000 down payment to Greenway Mazda. Unfortunately, the commitments made by Mr. ****** have not been fulfilled. These commitments included the reimbursement of the $2000 down payment and the provision of a two-year service plan for my vehicle as compensation. Despite numerous attempts to address these issues with Collin ****** and the general manager, Rahim *******, the persistent lack of follow-through and responsiveness has left me feeling deeply dissatisfied and undervalued as a customer. The crux of this dispute revolves around miscommunication concerning trade-in values and loan interest rates, compounded by delays in paperwork processing, service errors, and unmet assurances regarding compensation and service plan provisions. I stress the critical importance of promptly resolving this matter to maintain the expected standards of service and integrity at Greenway Mazda. I earnestly request your urgent attention to this ongoing issue to facilitate a timely and equitable resolution.