Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Incfile (now Bizee) to form my LLC and paid for services including business formation and EIN filing. After multiple delays, lack of updates, and unresponsiveness to multiple emails, I decided to cancel my request. I was informed that I would receive an email regarding the cancellation and refund, but no confirmation or action has been taken since.I have now had to refile independently using another service because of the urgency of my business needs. The service was not delivered as promised, communication has been poor, and Ive seen many other consumers report similar issues.This company appears to be continuing a pattern of behavior that led to them rebranding from Incfile to Bizee, yet the core issues remain the same taking money without delivering timely services or transparent communication.I am requesting a full refund for the services I paid for but did not receive, and I urge the BBB to investigate the growing number of similar complaints.

  Business Response

  Date: 04/22/2025

  Hello,
  Thank you for sharing your experience, and were truly sorry for the frustration and inconvenience you encountered.
  Your order was placed on Thursday, the 16th, and on that same day, we sent a request for ID verification, which you promptly responded to. While we appreciate your timely reply, there was a delay in processing your request on our end due to a significant increase in demand. We are currently experiencing rapid growth and are actively expanding our team to ensure we continue meeting the high standards of service we set for ourselves and our customers.
  By the following Monday, we were prepared to move forward with the remaining steps of your business formation, and your EIN was issued promptly. However, we understand that by then, you had already decided to cancel due to the urgency of your needs. Once we received your cancellation request, we processed it along with a full refund, and a confirmation email was sent to you at that time.
  We sincerely apologize for the delay and for any lack of communication during this critical period for your business. Your feedback is invaluable, and were actively working to improve our processes to provide a more seamless experience for all our customers.
  If theres anything further we can do to assist, please dont hesitate to reach out to us at ************************************************************.

  Best regards, 

  Llarin M

  Bizee

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uncle has charged me $48 over the last 4 years with no services provided. I removed them as the registered agent and no longer have any services through them as I paid one time fees for document processing. I paid my registration fees to the state directly and have dissolved my business. I let my card expire without updating it but could not delete it without replacing it with another card. They continuously charged my card with no receipt online to see what the charge was in reference to. The charges occurred in April of every year. I tried to call the number under the dispute and it doesnt work. The cancellation policy states that you cannot cancel telephonically. The email address provided is undeliverable. The customer care number states its closed even though O called during their normal business hours. I did see an upcoming charge for 4/30 for annual registration; again the business is dissolved. I did everything I could online to stop any services since I was unable to cancel. I even had to cancel my card to disable them from any future charges. This entire business is now a scam!

  Business Response

  Date: 04/21/2025

  Hello,
  
  It appears that the service you're referring to is related to your domain and email. We can certainly proceed with canceling the service if thats your preference. However, please note that canceling will result in the loss of access to your domain, email account, and any messages associated with it.
  
  If youd like to move forward with the cancellation, please contact us at *********************************** and well be happy to assist you.
  
  Best regards,

  Llarin M

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a refund issue I am experiencing with Incfile.I purchased a package from Incfile, but later canceled the order. The company informed me that a refund would be processed within 35 business days. However, this timeframe has passed, and I have yet to receive the refund.I have contacted Incfile multiple times regarding this issue. Each time, I was told that the refund has already been processed and that I should follow up with my bank. I checked with my bank, and they confirmed that there is no pending refund or any incoming transaction from Incfile.I then requested a receipt or any kind of confirmation document from Incfile to prove that the refund was indeed issued. Despite asking twice, they have not provided any refund confirmation or transaction ********* this point, I feel that my request is being ignored, and I am not receiving the proper support or transparency from the company regarding the refund process. I kindly request that BBB investigate this matter and assist me in obtaining my rightful refund.Transaction details : Purchase date: 04.10.2025 Cancellation date: 04.11.2025 Card Type: Mastercard

  Business Response

  Date: 04/17/2025

  Hello Emirhan, 

  Thank you for reaching out. We understand your concerns and would like to clarify that the refund for your order was processed on April 11th, the same day the order was placed.
  Please note that refunds typically take 35 business days to appear in your account, depending on your bank. As today is April 17th, this marks the 4th business day, so the transaction may still be in the final stages of posting.
  On our end, the refund has successfully gone through. In some cases, banks may display the refund as a voided charge rather than a standard refund, so we recommend checking your account closely or contacting your bank for clarification.
  For your reference, please find attached a letter from our payment processor confirming the refund was completed.
  Let us know if you need anything elsewere happy to help.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Against Incfile DBA Bizee.com Business Name: Bizee.com Nature of Complaint: Filing Error / Lack of Accountability On March 29, 2025, my business partner and I used Bizee to file an LLC. We intentionally listed our holding companies as the only members to maintain anonymity and legal protection. We took screenshots of the completed application and confirmed the structure was correct via Bizees "Review and Change Order" button immediately after submission.Days later, we checked the state filing and discovered that one of our personal names was listed instead of the holding companycompletely defeating the purpose of our setup. When I contacted Bizee support, the *** denied the possibility of a system or human error and blamed us. However, the official filing was submitted by a Bizee employee, contradicting their claim of full automation.Despite having proof of the correct inputs, they refused to investigate or provide any backend audit trail. They also failed to inform us that we could call the Florida Division of Corporations to request a manual withdrawal. Had they mentioned that when we first called, we could have resolved this before it was submitted.Luckily, the state rejected the filing for unrelated reasons, giving us a chance to correct it ourselves. We recorded the entire process and now have proof Bizee submitted the wrong information. Still, they sent a follow-up email framing the rejection as an opportunity for us to fix our error, refusing to acknowledge their role.This experience delayed our launch, compromised our structure, and wasted time. Bizee continues to deny any responsibility and offers no transparency. We are requesting an acknowledgment of their error, an apology, and reimbursement for time and correction costs. Evidence can be provided upon request.

  Business Response

  Date: 04/09/2025

  Hello,
  Im sorry things did not work out as you expected. In order to proceed with the filing, we required an authorized signer as recognized by the state for the holding company. Without that, there wasnt much we could do on our end to move forward with the submission.
  That said, *** issued a full refund for your order. You should see the funds reflected in your account within 3 to 5 ********************** days.
  We truly regret any inconvenience this may have caused. If you have any further questions or concerns, feel free to reach out to us at ***********************************

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem with the company started in February. My domain didn't expire with them until February 27, 2025. Prior to that date, I couldn't gain access to my email account. I reached out to the company on February 22, 2025, and was advised that I had to renew in order to gain access even though my account expiration date stated February 27th. I should have had access until the expiration date because that what an expiration date is for. The company stated that they collect the renewal payment a month in advance prior to the expiration date to avoid interruptions. The second problem with the company is that I want to transfer my domain from them. I'm being advised that I know have to renew with them in order to get my transfer code. Remind you, when I was contact with them in February and advised them that I will no longer be with the company, I wasn't made aware of that. This is a money grab and should be illegal to do. My access should have worked all the way up to February 27th, and I should have been made aware that I would need to transfer my domain then as well. Now thinking about it, I most likely didn't have the access to transfer then because the access was revoked before the expiration date.

  Business Response

  Date: 04/15/2025

  Hello there,
  
  I hope all is well.
  
  Our specialists in the Domain and **************** have reviewed your request to transfer the domain to another provider without paying the renewal fee that was due on February 27, 2025. Unfortunately, they have confirmed that it is not possible to transfer a domain that is currently marked as "inactive." Let me explain why:
  
  We provide our domain and email services through a third-party company called ************, and they block the option to transfer a domain unless its status is "active." This is not a policy set by us, but rather a standard practice enforced by the service provider.
  
  Our specialists also checked with ************, and due to the renewal not being completed on time, a late fee of $60.51 has been applied. The total amount due, including the late fee, is $96.
  
  If you wish to continue using the domain, you can process the payment using the following link: Click Here
  
  Once the domain is renewed, we will be able to generate the transfer code for you. Additionally, we can escalate the request with the provider to help expedite the transfer process.
  
  Please let us know how you would like to proceed.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Breach of Privacy and Mishandled Filing by Incfile (Bizzee) Gross Negligence Complaint Description:I hired Incfile (Bizzee) to file an LLC on behalf of my family trust with strict instructions to protect my privacy. I went above and beyond to ensure my personal name would not appear on any public documents by:Using a trust as the organizer,Employing a registered agent, and Paying Incfile extra to handle this process professionally.Despite all of these steps and payments, my personal name was still listed publicly on the Alaska state filing as an organizer. This is a complete violation of privacy and a direct failure of the service I paid Incfile to perform.Their failure to act responsibly and honor the service agreement has now left me exposed in a way I went out of my ****** paid extrato avoid. This level of incompetence is inexcusable for a company that presents itself as a professional incorporation service.I am requesting the following:1.Immediate correction of the public filing to remove my name and list only the trust.2.A formal explanation and acknowledgment of their failure.3.Assurance that proper procedures will be in place to prevent this from happening to others.I will continue to escalate this complaint if not resolved in a timely manner.Desired Resolution:Filing corrected, name removed, and formal acknowledgment of failure.Sincerely,******* ********

  Business Response

  Date: 04/16/2025

  Hi *******, 

  Thank you for reaching out. We understand your concerns and would like to clarify a few important points.

  Your name was included because it was submitted in the order process as the representative of the trust, and as such, it is standard practice to use that information for official documentation. Additionally, the organizer was named as they are required normally to open a bank account to manage the funds, which legally must include a named individual. 
  We would also like to note that a chargeback was filed, which adds an additional layer of complexity to the matter. We are committed to working through this properly and transparently. Its important for us to ensure that the chargeback will not be contested or reversed, as it has currently worked in our favor. If we have confirmation that the chargeback will remain resolved in this manner, we are open to exploring options to amend the filing and will reach out to the state to see if they are willing to accept any changes.
  Please note, however, that while we will do our best to advocate for the amendment, we cannot guarantee that the state will approve it.
  We appreciate your understanding and are here to assist in working toward a solution.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inc File charged my card for 119, I am not receiving any assistance. Representative/s on both occasions are asking for me to spell it is a strange pattern I have PTSD and cannot provide something I cannot recall or that stresses me because they refuse to assist Quote one agent stated my permissions unquote are denied.

  Business Response

  Date: 03/18/2025

  Hello, hope you are doing well. 
  
  We appreciate you bringing your concerns to our attention. We want to clarify the role of a Registered Agent. This is a state-mandated requirement for all companies, ensuring legal and official documents are properly received. Our service provides digital scanning and uploading of your mail to your secure dashboard, allowing for prompt access and notification. We understand you contacted us on Saturday to cancel your ************************* which we have completed. The renewal fee has been fully refunded. We apologize for any confusion and hope this explanation clarifies the service.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of transaction: 02/28/2025 * Amount of Funds Paid: $119.00 * What The business committed to provide you: Annual Report filing with the Secretary of State - ********** * Nature of the Dispute: Unauthorized payment withdrawal for filing an Annual Report that was already filed. * Whether or not the business has tried to resolve the problem: Before the unauthorized withdrawal for payment. No response to their emails and messages. Complete avoidance by me to use their service. Additionally, payment methods have been deleted to ensure no unauthorized withdrawl of funds. Yet, they attempted numerous times to withdrawal funds for a service not requested.

  Business Response

  Date: 03/03/2025

  We appreciate your feedback.
  
  The auto-renewal you're referring to is a standard feature of our registered agent service, which you agreed to when you signed up. On March 3rd, when you requested a cancellation and refund, we processed it immediately, without any delays or complications. We strive to be responsive and helpful, and we're puzzled by your review given that we fully met your request. We hope you'll consider updating your review to reflect our prompt and cooperative handling of your cancellation.

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution beyond this platform has satisfied me.  
  
  
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been paying for a service that Im not getting. I bought a virtual address for my LLC and have not received one piece of virtual or physically forwarded mail.

  Business Response

  Date: 02/25/2025

  Thank you for sharing your feedback. We understand your concern regarding your virtual address service.
  
  Upon reviewing your account, we've confirmed that your virtual address is active and fully operational. We strive to process and upload all received mail to your dashboard on the same day it arrives. To date, we haven't received any mail for your address.
  
  To ensure mail delivery, please verify that you've provided the complete and accurate address to your contacts. You can confirm your full address details within the "Company Information" tab of your dashboard.
  Your virtual address is indeed suitable for legal paperwork and for use as your company address with the Secretary of State.
  
  We recognize that circumstances can change, and if you find that this service no longer meets your needs, we're happy to assist you with cancellation, no questions asked. Please reach out to us at *********************************** and we'll process your request promptly.
  
  We value your business and are here to support you. If you have any further questions or need assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incfile just charged me $119 without any heads up or anyway to cancel or delete my former company info. I want a refund and my info removed from their records!

  Business Response

  Date: 02/21/2025

  Hello,
  
  We have processed the cancellation and refund for your registered agent service and have also removed your card information from our records. Please note that having a registered agent is a legal requirement to keep your company in good standing. Since we will be resigning from this role with the Secretary of State, we highly recommend appointing a new registered agent as soon as possible to avoid any risk of involuntary dissolution of your LLC.
  
  We always strive to provide excellent service, and we would have been happy to assist you with your request had you reached out to us directly. If you have any further questions or need assistance, please dont hesitate to contact us at ************************************************************.