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            Business ProfileUS Law Shield

            Insurance Agency

            Contact Information

            1020 Bay Area Boulevard

            Suite 220

            Houston, TX 77058

            Visit Website
            (877) 474-7184

            Customer Reviews

            2.38/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1020 Bay Area Boulevard Suite 220, Houston, TX 77058
            BBB File Opened:
            7/8/2014
            Alternate Business Name
            • Texas Law Shield
            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Last year I took a course to obtain my concealed weapons carry license. During the course and after a hard sell, I reluctantly paid for a one year subscription. Then a few weeks ago, I started receiving emails indicating that payment was needed or my account would be canceled. Thinking that it would be canceled, I didn't respond. Then a few days ago, I received a call from, Vince ******. I think that was the name. I couldn't hear the message clearly. Anyway, he said that I needed to call and make payment or my subscription would be canceled. Again thinking that no call would cancel my subscription, I did not respond. Then a few days later, I received a text from my bank card stating that a payment of $166.00 had been made to Texas Law Shield. I did not authorize the payment and it was done without my consent. I would like a refund ASAP!
            Read More
            Read 8 More Complaints

            Customer Reviews

            26 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Flavia H

            07/06/2024

            I’m giving this Company a -1, I haven’t heard from them since I called 2 months ago to cancel. My reason for canceling is because when my husband and I signed up, we were promised live classes with Attorneys, and Police officers. We were promised printed materials monthly and yearly Law book with new changes in Concealed Caring. Nothing…. We haven’t had classes in 2 years!!! Found out that the previous retained Attorneys have left this company. So at this moment we are left without the promised classes, printed materials and who knows if we have attorneys now. I certainly feel that this company is only taking our money. As I said previously, I have not heard from anyone, nor can I get on the portal. Feeling if this company is even for real now.

            US Law Shield Response

            07/15/2024

            We sincerely apologize that you had a negative experience with our company. This is something we take very seriously and would like to address. We continue to work on notifying our members of classes and seminars in your area and updating our website with that information. If you still need assistance or have any other questions or concerns, please contact the Community Care Center team by calling 1-877-448-6839. Our hours of operation are Monday through Friday, 8:00 AM - 8:00 PM (CT), and Saturday and Sunday, 8:30 AM to 5:00 PM (CT). We appreciate your feedback as we strive to ensure that all our members have a positive experience with U.S. LawShield.
            Read 25 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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