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ComplaintsforSSL.Com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a "3 Year EV Code Signing" on November 29, 2022 (Order ID: ************). The same day, I realized I did not need this product. Their website clearly states "30 day no questions asked refund." I had a conversation where I clearly requested a refund with online support agent Carlo ****** on November 29 (day of purchase). See attached. I attempted an online conversation with support agent "Ferdinand" on December 15 (see attached). Although agent never answered, this began an email conversation where I again with Jiesel ********** that lasted until December 21 (see attached). On January 4th, I discovered I had been charged an additional $100 by SSL.com for "Cloud Services" (see attached). I immediately called their help desk and spoke to "Russell." He confirmed that: - My refund was still awaiting approval - Had an online conversation with Carlo ****** on November 29 (day of purchase) requesting refund - Had an email conversation with Jiesel ********** spanning December 16-21 again requesting refund - Would additionally request that the $100 cloud service charge from Jan 1 would be refunded as well I am placing this complaint with the BBB because I frankly do not trust them at this point to provide the refund that they have been promising for the last two months.Business response
02/06/2023
Hello,
I am reaching out confirm that this complaint has been fully resolved to your satisfaction. Also if you have any other feedback, we would love to receive it. I appreciate your time and patience on this matter.Sincerely,
Quentin *****
Support Manager
SSL.com
Customer response
02/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.