2 Customer Reviews
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Review from Sujit S
1 star10/02/2023
Logix failed to acknowledge a cancellation notice, despite being a current customer on a new fiber line at a new office, which Logix assisted with the switchover, they decided to ignore my cancellation notice and continued billing, failing to notify me at my new address. They proceeded to hand the matter over to a collections agent and when I have submitted evidence to their customer services team that i had submitted the original cancellation notice, they refused to do anything about it, trying to fob me off with guidance such as send another email to customer services. The way in which they are handling this is fraudulent, customers should be inconvenienced or have yto suffer at the expense of their incompetence.
Logix Fiber Networks Response
10/06/2023
October 6, 2023 Better Business Bureau 1333 W. Loop South, Ste. 1200 Houston, TX 77027 Re: Complaint ID: 226643 Date Filed: 10/03/2023 Logix Account: 44005691 Dear BBB Response Team: Thank you for providing this information to LOGIX. We regret the customer had difficulty moving their service from one location to another, and that our customer service team did not address the issue correctly. We have been working directly with the customer to correct the issues outlined in their complaint and we now believe the customer is satisfied with the steps we have taken to address their issues. We sincerely apologize for any inconvenience we have caused the customer, and we appreciate them giving LOGIX the opportunity to resolve these matters. The Logix TeamReview from Erik A
1 star01/04/2023
Our business in NW Houston has been down almost all day due an incident at the NOC. When I called to ask for update, I was transferred to the NOC Dept. I was told they don't know what's going on because they can't access the building. I asked a simple question, "Is there anything you can do, like re-route the traffic to another NOC or something. The tech got annoyed with me, and I understand how annoying customers can be because I work in our IT Department and deal with users all day, but my question was simple and I think reasonable. He just said, look I'm just a NOC tech, call your account manager and then hung up on me". There was no goodbye, sorry for the inconvenience, thanks for being a customer. Nothing just hung up in my face. What kind of people do they hire over there treating customers like this??
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