Business ProfileforEmpire Communities

We started the building process with EC in March 2021 and moved in Jan 2022. The building process was riddled with mistakes, and we had to have two independent home inspections completed before moving in. The first inspection revealed a list of 20+ items and the inspector recommended that we did not move in. EC repaired some of the major items, we had another inspection, and we moved in. EC promised to complete the new list of 25+ repairs within a month. We have lived in the home for over 3 months, and we are struggling to have EC repair the home. We've had two windows leak with water damage on the walls. We've had a host of smaller issues that demonstrate poor workmanship and larger issues like 9 window that are warped throughout the house. These windows are bowing and need to be replaced. We are still waiting for the company to fix these problems. In addition to the 9 warped windows, we have a garage door that is broken. It previously didn't have a seal to keep the cold air and water out. Before moving in, we saw a sea of ants marching into the house from a colony in the yard. It was supposedly removed, but since moving in, we have had incessant ant problems in the first floor of the home. We have put in our repair requests to the builder website, and while some things have been fixed, major things (like the windows) have not. We are CONSTANTLY on the phone with the builder, but little actually gets done. Building with EC has been the biggest mistake we could have made. The workmanship is poor, the communication is non-existent, and the amount of mistakes that have been made along the way would astound anyone. The home is more than a half a million in value, and it looks beautiful from the outside. However, it has been nothing but a problem. And the company is not actively working to repair a home that should NOT have this many necessary repairs as a new home. We ask that BBB would act on our behalf and compel EC to complete these repairs ASAP.