ComplaintsforSynergy Radiology Associates

• Initial Complaint

  10/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On December 10th, 2021 I went into a radiology center for images requested by my primary care physician for lower back pain. The primary care and radiology center were part of the same health care organization. When I went in for images I was not told up front about out of pocket expenses, within an hour of having the images done my primary care physician reached out to me to notify me that the wrong images had been taken and I would need to go back for the correct ones. I went back the very next day, December 11th, 2021 for the correct images. I later received 6 different bills for those images, and after explaining to the radiology center, the physician and Synergy Radiology Associates that the first image was incorrect they all agreed to drop those bills. I paid in full all 3 bills associated with the second, correct scan. Synergy Radiology Associates reached out to me 2 additional times to collect the $36.08 payment for the first incorrect image they had already agreed to waive, and on both occasions told me that they would again waive that bill. So on three separate occasions Synergy Radiology Associates had told me I do not owe that money. Nearly a year after the service and with approximately 6 months of no follow up or additional bills, I received a notification from a collections agency for the $36.08 ive been told 3 separate times they took care of and I was not responsible for.

  Business response

  11/04/2022

  Good Afternoon,

  We were not notified of the repeat exam and have closed this account with the agency and voided the charge.

  Thank you

• Initial Complaint

  10/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To start , I called this company 3 times and the lady was very rude. I had insurance my whole life and asked if they filed with my insurance. They said no because I didn’t put it on file. Which is not true. This company then billed me $400 dollars twice for one service and didn’t even bill my insurance before placing this on my credit. I need this removed from my credit. They are unprofessional and I can’t even talk to anyone without them having an attitude and hanging up on me. They obviously did not know how to file insurance through my social or even let me know I even had a balance.

  Business response

  10/25/2022

  We are unable to locate an open balance and/or collections write off for Synergy Radiology however if you would like to reach out to our billing department at (281) 783-6832 they would be happy to review and discuss resolution.

  We believe you were seen at a location that we do not provide services for, but a location in which a sister company provides services for and this complaint against Synergy was a mistake. 

  The attached billing line can resolve your issue if you call into it. 

  Thank you.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to bring to attention the deceptive medical billing practices of a company called SYNERGY RADIOLOGY ASSOC PA (**** *** **** ** *** *** ******** ** *****) (“Synergy”) in association with *********** ********** ******* *** *** ****** ******* ** *********) (“Specialized”). During my wife’s pregnancy, she visited Synergy Radiology Associates on May 5th, 2021, located in The Women’s Hospital of Texas (7600 Fannin Houston, TX 77054). Insurance paid their portion in November of 2021, and the bill was sent to collections on March 29th, 2022. Not once did we receive a bill from Synergy with a fair chance to pay. At first, I thought it my fault that maybe a bill slipped through the cracks or that I missed an email; however, upon scouring through the stack of paid and unpaid medical bills not one was from Synergy or Specialized. Interestingly enough, I discovered the bill was in collections when I pulled my wife’s credit report as part of my annual credit “check-up.” For summary, thus far, no bill or attempt to collect on the remaining amount of $177 has been sent even though this account is on our credit report. This specific situation seemed rather deceptive, and upon a quick google search, I found that this practice appears to be the procedure for Synergy: “Don’t let patients know they have a bill and then send them to collections.” This practice has undoubtedly caused credit damage to many Texans who were unaware of a bill or collections reporting. I’ve included several screenshots of google reviews showing a clear trend. I’ve only included a small sampling of the plethoric reviews regarding collection issues. I've attached the document sent to several Texas Agencies regarding this issue.

  Business response

  08/24/2022

  Good Morning,

  Statements were mailed to:

  KORYN ****** ***** **** ****** ** ******** ** **********

  We do not know why statements were not received, but several were mailed to the above address. 
  Text statements were also sent to phone number that was on file at the time of service.
  No return mail was received.

  Account activity is listed below:

  Statement dated 11/21/21 was mailed to address: ***** **** ****** ** ********* ** *****

  Text statements dated 12/26/21 and 1/25/22 were sent to phone ************ *** **** ***** ****** ** ************ *** * ********* *** *****

   

  Thank you.

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