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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I came in for a routine oil change and filter change on 10/14/22. They stripped my oil plug and didn’t inform me. By Monday 10/17/22 I realized my card was leaking out all the oil. I went back on that Monday to inform them, they said the would fix the problem, but only rigged it. By Tuesday 10/18/ 22 my car was leaking oil worse. I went back at opening and they put a butterfly plug and ordered a new oil pan because they admitted to messing it up. Wednesday 10/19/22 they replaced the oil pan. By this time I have been driving with my car leaking out massive amounts of oil for 6days. Thursday 10/20/22 my engine was knocking and the car had a lot of smoke coming out. I returned at opening, and they are claiming it isn’t there fault. My car had no issues prior to them touching it. I’m a single mother with one means of transportation and they have messed it up and aren’t taking responsibility.
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Contact Information
619 West 11th St.
Houston, TX 77008
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.