ComplaintsforAuto Nation Chrysler Dodge Jeep Ram Houston
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
04jun22 $1731.78 Repaired Car Repair was never Completed The business has not tried to resolve problem ******* ******* ********Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I believe this is a gross violation of the buyer's rights! On May 31, 2022, I contacted AutoNation about the fact that my car did not pass the technical inspection. The reason: broken oxygen sensors and catalyst. The express test that was done in AutoNation also showed these errors. However, instead of fixing the flaws, the mechanics said, that "it happens so often after changing the battery and you need to travel for a while (more than 100 miles) and everything will work by itself." It didn't work by itself! And I had to contact AutoNation again, because this company is engaged in warranty service of cars purchased from CarMax. On July 27, I came to AutoNation again and demanded to diagnose and fix the defects under warranty. The manager, after another express test, suggested that I go through the inspection again, saying "suddenly everything has improved." I went to the inspection, it showed exactly the same result, errors in the fuel system and the carbon filter were added to it. The fuel system was clearly out of order and, first of all, replacement of the O2 sensors was required. And this is a warranty case! I went back to AutoNation and told the manager about it. She offered me to make a paid diagnosis ($214), but after I asked: why, everything is so obvious, you have to repair my car, because by this time I had not only expired the inspection, but my state registration was on the verge of ending! The manager took my papers and left to consult with her superiors. When she returned, she reported.. that "it's okay, the sensors will work themselves, we still need to travel!" By then (between May 31 and July 27) I've driven almost 1,500 miles!!! And nothing turned on by itself. On the advice of a lawyer, I went to a simple car service and got an estimate for repairs. It was $555.01. In addition, I have spent $25.50×2 twice to pass a technical inspection, and I have to pay a fine for missing state registration.
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Customer Complaints Summary
11 total complaints in the last 3 years.
1 complaints closed in the last 12 months.