ComplaintsforAutoNation Toyota Gulf Freeway
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
False advertising on the express service. For all the oil changes done so far, even with appointment, they took 4 hours. This is ridiculous time. Infact when I checking I clearly mentioned that I have appointment so am expecting quick service. I did mention my past experience when they did not care to expediate appointment customers. I was told 45 mins. After 1.5hrs no updates. When asked, another 30 mins and then ended up at 4hrs. I was told, if we are busy, we stop taking walk-ins and only serve appointment customers. Totally false and it is consistent problem. I missed worked and up spending half a day here. The dealership needs to be transparent and not deceive customers of actual wait timeBusiness response
01/11/2024
Contacted customer and agreed and sent $100 to the customer. Additionally, we apologized for this lapse in service.Initial Complaint
10/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 9/22/2022, I purchased a vehicle from Gulf Toyota in Houston. It was a 2015 BMW M4. Everything seemed fine when I test drove it and the salesperson assured me the vehicle had passed their inspections. After the purchase, we didn't make it very far before stopping for gas. I began to hear a squealing noise coming from the engine bay. I then called the Toyota dealership and reported it to Angela. Angela then assured me that the vehicle passed their service inspection and the car was good to go. I sent them a video of the car making the noise and she advised me to take it to BMW of Dallas to be serviced. They told me that two things were wrong with it, the valve cover and oil pan seals were broken which is causing the noise and this is do to pressure build up in the engine. I sent the inspection sheet to the Angela and she said that her manager, Steve, was going to work with the BMW dealership to get the matter resolved. I left my vehicle at the BMW dealership in Dallas TX for about two weeks. I heard nothing, so I called the BMW dealership and they said that they hadn't heard back anything from the Toyota dealership. I was advised to pick the vehicle up, which I did. After retrieving the vehicle, I tried to reach Steve again with no response after leaving voicemails. I am not asking to return the car, I simply would like the repairs done to the car that should have been done prior to selling the vehicle. I expect more from a Toyota dealership and am waiting to hear from Steve. I am attaching a copy of the BMW inspection the shows everything the Toyota dealership did not catch during their inspection.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.