ComplaintsforBeck & Masten Buick GMC South

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I was shopping around for a new 2022 Ford F-250 Platinum. So, I went on the Ford website, and I was able to build my own pickup truck at a cost of $87,155.00. But I was looking for a truck that was for sale immediately, so I found a pickup truck for sale at the Beck & Masten Buick GMC South, 12820 Gulf Fwy, Houston, TX 77034. I was told it was a brand-new vehicle and I would be the 1st owner at a cost of $99,995.00, which was a difference of $12,840.00 as the Ford MSRP is $87,155.00. The dealer knew I wanted the vehicle and was trying to price gouge me. I asked the manager if he could match the price that the Ford website gave for building a new vehicle and he stated he could not match the pricing. I asked the manager if he could provide me with the sales receipt that showed he paid $99,000 dollars for the Truck and he stated that he could not provide any receipt as proof that the dealership paid $99,000 for that truck. In addition to marking up the truck to an additional $12,840 above the Ford MSRP. They tried to add a fee called Safepoint valued at $1,295.00 for this, and then they tried to add another fee for market adjustment of $4,500.00 and also a doc fee of $150.00 dollars and then when I asked the sales manager if they could remove those fees, he stated that they could remove any of the fees. The sales manager also stated that all the fees that were add were mandatory and could not be removed after asking several times. They used a lot of high-pressure sales tactics against me. I then told the sales manager that I had very good credit and I was looking for an interest rate of 4% or less. I asked them if there were any other fees that were going to be added to the financing other than the purchase price, tax, title and licensing and I was told no. However, after I gave permission to run my credit that is when they added all of the other bogus fees to the financing. They kept changing the terms on the financing agreement.

• Initial Complaint

  12/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on the first of April, I went into the dealership to purchase a vehicle, I had a pleasant buying experience with my salesperson and finance person, no issues there. my issues started when I decided to cancel the extended warranty and gap insurance since this car was supposed to replace a vehicle that was totaled in an accident. my fiance was able to get extra money back from the previous vehicle so we decided to put that into the balance of the new vehicle when we started making payments resulting in being 6 months ahead in payments. because of this, there is no need to have gap insurance especially since the car at the moment is worth 8k more than what we owe on it and our insurance policy has mechanical damage coverage so we don't require the extended warranty either. for the entire month of April, I had tried canceling the policies to no avail I have emails confirming the policies were canceled by my salesperson but have yet to be refunded the 1800 dollars for those policies. for the first 2 months, I tried to get in contact with multiple people at the dealership but I couldn't get anywhere with them. the policyholder ******** requires that I cancel directly with the dealership. I haven't had the time to try and remedy this situation since we had a medical emergency with a family member since august and with purchasing a house i haven't had the time to put the effort in this situation.

  Business response

  01/01/2022

  We have submitted for refund and customer was informed 6-8 weeks, I've attached a copy of the check.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On November 5th, 2021 I purchased a vehicle and the unfair, fraudulent and deceptive trade practices engaged by the dealership sales persons and finance department during this process is egregious and a violation of Texas law at the very least. First, this company is misrepresenting to the public as an accredited by the Better Business Bureau, as evidenced by employees business cards having the "BBB Accredited Business" logo on them. This website shows that this auto dealership is not BBB accredited. The basis of my complaint is this auto dealer engaged in egregious contract stuffing, failure to disclose items, and falsely representing that certain items were required to be purchased with the vehicle. First, they force a "PROTECTION PACKAGE" for $1700 which is a *** unit and do not let you reject it. It is an *** *** ****** that takes 10-15 minutes to remove. The salesperson made up some random number that for $1700 its valid for one year. When asked how much after 1 year, they said $550 for 5 years. None of this in writing anywhere. Salesperson goes on to say that its an "addendum" on all the vehicles, however upon request, they could not furnish any "addendum" or pricing sheet regarding the true cost of this device or service. Later, finance department added a line item *** for $390, which is the *** that was to be covered by the "PROTECTION PACKAGE". They market it as ********** **** which is a free app that interfaces with *** *** ******. This "PROTECTION PACKAGE" is left to the dealer to determine the cost at their full discretion without proving through pricing sheets or agreements. In Texas, you cannot make an item like this a condition of purchase. During financing, without me asking for or them offering or explaining, and when you think you're signing documents required by the lender they added: GAP $1500, ALLSTATE SERVICE CONTRACT $3500. None is needed, and vehicle still has FORD warranty! I found more people they have done this to.

  Business response

  11/18/2021

  We offered to return the vehicle and give a full refund and return the vehicle to satisfy the customer. He stated that he will keep the vehicle after all.

   

   

   

   

  Thank You,

  Manny E******

   

  Business response

  11/30/2021

  We have cancelled VSC and GAP, it will take 6 to 8 weeks for the lien holder to receive.

   

   

   

  Thank you,

  Manny E******

  Preowned Manager 

  Beck and Masten Buick GMC South

  ***********************

  Office: 832-775-1703

   

   

  Customer response

  12/04/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Logging into ******** ****** ******** still shows GAP is still "Active".  Also, Finance Director Shannon Eiler has told me several times that as soon as I have an auto loan account number with my lien holder, they would send the $5000 to my lien holder.  I've provided this twice, and they still insist it "takes 6 to 8 weeks".  Whats the hold up? 

  Additionally, in speaking with ******** ****** ********, they say the dealer has to do their part - yet they haven't obviously done anything since the website ********* ****** ********* still shows active.  (Screen shot attached).  There is absolutely no reason for this to be shown as "Active". 
  
  Regards,
  ****
  
   
  

• Initial Complaint

  11/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  11/4/2021 I heard my buick regal was under recall, when i called the dealership they looked up the vin and said my specific vin wasnt under recall but if im having the same issues they will do a test on it and if it apprears that the issues are the same they will fix it , i let them know that my car was not running and it was at a mechanic shop and that it would have to be towed and if she could make sure that what she was saying was 100 percent accurate because my father just passed away due to covid and i didnt have any money to have it towed there for no reason and she assured me that it would be. 11/5/2021 i had it towed to the dealership and was told that i was mis informed and that they wouldnt even look at my car , i spoke to vinny the service director who was the rudest person on the planet and i said "so you guys arent going to honor your word" he said "no, we arent honoring it, you were mis informed" i let him no my situation and he then told me that he will talk to the girl that told me that , that everything we talked about was on recording and that even though she did say that , she said wrong , so now i cant take my car back to the mechanic that it was at the first time and now im still stuck with the same issue, they could have at least run a diagnostic on it since i had to pay an arm and a leg to get it towed there.

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