ComplaintsforGillman Honda Houston Southwest

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a Ridgelineon March 22, 2024. Based on my contract the list price is $48,634 with nitro fill $299 accessories $499 subtotal $49,431 tax and title etc $3569 extended warranty $1967 limited maintainance plan $995 key replacement $599 windshield $984 tire $1999 theft/gap$699 total purchase price $60;235. I gave $20,000.00 downpayment so I can get a good deal on financing and also I have a very good credit but still the.interest is still 4.9%which I thought was 2.9 percent or lower. Total financed price $65,540 which is a lot considering my downpayment. The service contracts was not signed by the finance officer and also not very clear. Actually at first he showed a paper with all the packages but no pricing on each one of them. He was always telling me I’m here to help you which actually not. I agreed to get the best package because he told me that I needed for peace of mind not very smart of me. When we left his office he rolled the contract tightly put in the envelopsecured with staples. Had sleepless nights thinking about my experience. I felt like I was taken advantage of and a victim.

  Business response

  05/07/2024

  Gillman has reached out to the customer to address Ms. ********** concerns.  Our Sales Manager called the customer to review the contract and to address any possible remaining concerns and/or questions.  Customers needed time reflect on the information provided.  Gillman followed up with her a week later to make sure she didn’t have any further questions or concerns.  The customer no longer has any questions at this time.  Gillman and the customer have closed this matter.  

• Initial Complaint

  09/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I developed an AC problem in 7/2022 and took my vehicle to Honda for diagnostics. Told AC compressor was bad, and I could replace it with a Honda compressor or get a discounted one cheaper. Told have 12 mths warranty. Completed work and paid $1520.86 . Less than 5 months later I was back at Gillman with the same problem. Told again AC not worker and the compressor that was replaced is not working. Told it is covered under the warranty but labour not covered so would have to pay again. So in 12/2022 I paid another $650 to have a new compressor placed in my vehicle. Told again 12month warranty. Now for the 3rd time, 8 mths later the compressor is not working again. I called my adviser Vicky ****** she told me it is covered under the warranty and I need to bring it in. Took it in to Honda service 9/9/23. Told me if not warranty related would have to pay a diagnostic of $185. After 5 days and multiple calls and messages to my advisor Vicky even calling her colleagues as she would not take my call, told the compressor is again bad and I would have to pay $1900 to have it fixed. When asked about the warranty she said it is no longer under warranty. I told her I am not going to do repair again and ended the call. My husband called and spoke to Donald the Supervisor and when he looked in the system he confirmed it was still under warranty. He called back 2 hours later and stated it was not under warranty and we would have to pay. After declining to pay another $1900 they said I would have to pay the diagnostic fee of $185 to get vehicle back. Total paid $2355.86 and I have no AC working in the car. I would like a refund so I can take my vehicle and have it repaired elsewhere. Also want to know the name or manufacturer of the part used. This is a violation of the ***** ********* ***** *********, and I am requesting a full refund. I have also had to pay over $215 to get a rental to use for work and I also need that to be refunded. Total paid to date $2355.86

  Business response

  09/20/2023

  BBB Case Number: 20608784
  
  Gillman Companies is in receipt of the above-referenced customer’s complaint and appreciates the opportunity to respond.
  
  Beginning July 8, 2022, the vehicle in question had a recorded 160,242 miles. The vehicle came in for an air conditioning concern, the vehicle was not cooling.  After inspection it was found that the air conditioning condenser was leaking.  After we replaced the condenser one of our technicians noted that the air conditioning compressor had internal failure. We replaced it with an aftermarket compressor with a 12-month parts warranty. The customer was informed the compressor was an aftermarket compressor and that the warranty would only cover the part up to 12 months. In addition, the warranty would not cover any additional labor. Due to the price difference between the OEM and aftermarket, the customer chose the most cost-efficient choice.
  
  The next occurrence took place on December 7, 2022, the vehicle’s milage was recorded at 165,974 miles.  The vehicle’s air conditioning was blowing hot air.  After an inspection, we found there was a failure with the air compressor. Which was considered parts and covered within the 12-month warranty and the compressor was replaced as originally quoted.  The labor was valued at $1,027.29, though the customer was offered a discounted price of $650.00.  The customer agreed on the price.
  
  The third occurrence took place on September 13, 2023, the vehicle was recorded with 173,827.  The air condition compressor had failed again. The 12-month warranty expired on July 8, 2023.  At that time the customer declined any additional repairs.
  
  On September 14, 2023, the customer was contacted by Gillman’s Service Manager to explain the warranty expiration of the aftermarket compressor purchased on July 8, 2022. The customer declined any additional repairs to the vehicle at that time.  On September 15, 2023, the customer was called again and offered an additional $500 discount for the replacement of an OEM compressor to resolve this issue.  At that time the customer declined the offer.

  Customer response

  09/30/2023

  Better Business Bureau:

  I was contacted by Donald at Gillman Honda and He agreed to have AC compressor replaced as he did some research and realized that the part is under warranty from the manufacturer. He also stated that I would need to cover the labor charges costing $500 plus refund the diagnostic fee of $185 which was paid. I agreed to this and will now close my complaint.

  This letter is to inform you that Gillman Honda Houston Southwest has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/2023 and assigned ID *********
  
  Regards,

  ******** **************

  
  

• Initial Complaint

  06/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  6/12/23. Based on the contract, I believe I'm a victim of predatory sales practices. The vehicle cost $57,661-salesman & the extras that was added by the finance man made the cost $70,555.83 w/financing $90,100.08. Before signing anything, he showed me a paper that had all of this extra stuff, in different packages, & said I needed it since I was buying a new vehicle. While explaining he told me that I would not have to come out of pocket for any of it when I bring the vehicle in. *(Life insurance$1,557.83,debt cancellation$1.499,key replacement$499,vehicle maintenance $1,750,vehicle service contract$5,999,vehicle protection plan$949,blue steel protection service contract$1,249,blue steel protection theft$499,paint & dent repair plan$899,& GAP Addendum$1,499). After listening to him go through the different packages, I told him that I did not want it. He told me that he could not let me leave here without it b/c I needed it. I told him again that I did not want it & he again said that I really needed to get it & that he would make some adjustments to the packages because I needed it, I said no thank you & he left the room & came back with someone else who told me that I was getting a good deal & it was for my protection & the man walked out. The finance man told me I need this & proceeded to hand me papers & told me to sign them. Then he asked me how much I was going to put down & I told him nothing. He left the room & came back, a few minutes after him that same man came back & told me I needed to put money down, $1000 to show good faith & he left. After completing the contract, he took the papers, put them in an envelope, & stapled it closed. Then he told me that he was going to record me & ask me some questions. Most I said yes to. When he got to the question about the contracts & what was in them I shrugged my shoulders & shook my head no& he kept going. If charging 57% more for a vehicle is not predatory, then I don't know what is.*The extras are not accurate.

  Business response

  06/19/2023

  Ms. ******** was contacted upon receipt of issue. She was invited back to dealership to review all contracts and documents with General Manager. Customer and Dealership mutually agreed to remove services not needed and agreed to keep the products still desired. A new contract was executed, and customer is 100% satisfied. General Manager's business card was given to customer for future reference and use. Customer and Dealership agree that this issue is resolved, and no further action is required.

  Customer response

  06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be absolutely 100% satisfactory.
  
  
  
   
  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Lincoln MKZ from Gillman Honda months ago and it was to come with a year warranty. I'm not close to the year and the a/c has already went out on car and they refuse to repair it in the peak heat times of the year. Very frustrating because you purchase a vehicle not expecting months later for air to go out. Also on the vehicle the tint has started to losen. It appears to me they just wanted to get the car sold and didnt care about the things needed to be repaired but I'm still paying for a vehicle with problems thats supposed to be still under warranty.

  Business response

  06/20/2023

  Customer was contacted by General Manager and it was agreed to bring vehicle in to be evaluated by service.  Customer has AC issue and extended warranty cover Powertrain components of the car. Vehicle was diagnosed for customer and it was agreed for dealer and customer to split cost of repairs. Customer was grateful and happy resolution provided. Repairs are in process and will be completed ASAP. This will serve as resolution for complaint.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In reference to the service of my Honda car by Gillman Honda dated January 03-06, 2023, I like to bring the followings to your attention: A. Your Service is Sub Standard and to some extent Institutes Malpractice (i) I took my car to your facility with a symptom of engine shaking and idling. You first diagnosed this as Catalytic Converter Failure based on computer generated code which could be faulty. While I questioned this to your service manager (Ms. Vickie) and asked her to consult with experienced technician as it did not seem logical to me, she suggested that Catalytic Converter change must be done first. With hesitation, I approved this super expensive service. Later it turned out that it did not solve the problem. Should your service personnel gave a professional look into the root cause of the problem rather than relying on apparent faulty code, I would not have to pay for the Catalytic Converter Services. Later, Ms. Vickie suggested another service needed to be done which is Valve Tightening. It seemed like that service solved the problem, but, unfortunately it was just a bandage. As soon as I took the car from your facility and driving back to home, engine started to shake and mis fired few times which I thought just adjustments to the new equipment. So I did not bother to inform you. But the fact is that car kept on shaking periodically for the next 10 days and ultimately it stalled on I45 in a very unsafe condition. Your substandard service had done nothing good but costing me roughly $2000 and putting the car in a unsafe condition. (ii) Later I had to tow the car to another Honda service at Galveston because you have asked me to do so in order to honor warranty. Looking into the same symptom of the car for which I took it first at your place, their professional guess was engine misfire issue and identified spark plug or ignition coil could be the real culprit. Also, I consulted with another mechanic over the phone, and he recommend the same. Eventually Honda Service at Galveston replaced the Spark Plug and ignition coil and the car is running just fine. It cost me little over $600 but happy that their service worked fine. The Honda facility at Galveston baffled why you had to change the Catalytic Converter and why it had to cost that much. (iii) You charged roughly $1500 for the Catalytic Converter service which is way above the Industry standard. I have a quote for the similar service from a reputed facility which is less than $900. So, you charged a heck for a service which was just profit driven as it was as not needed for the stated symptom. I feel that your facility institutes some sort of mal practice by not only providing sub standard services, but charging way above industry standard. B. Your Service Facility Lacks Professionalism (i) I was trying to discuss the issue with the service manager (Ms. Vickie) first. But she never responded to my call or email. I felt like she just walked way making the car running temporarily. (ii) I am thankful that you listened to the problem and eventually directed the matter to your supervisor. However, my last call with your supervisor ended up frustration as he tried to justify your faults and sub standard service claiming service were rendered via computer codes. Note that computer code lacks credibility at your place which has been ground trothed by the poor service to my car. At one point, he told me that he recorded the conversation. I don’t have any problem with that, but I feel like he violated the privacy Act by not informing me at the first place. To me, your entire facility really don’t care about customers and lacks professionalism. As you have caused me significant financial loss, created life threatening hazard condition by mis-service, and generated mental stress without effective fixing of the car for which I sought your service, I am asking you to reimburse the entire $1977.59 which I paid to you for nothing.

  Business response

  02/13/2023

  Himangshu *** and Gillman Honda South have mutually resolved the issues related to 2011 Honda CRV VIN#***************** which was serviced by Gillman Honda South.

   

  Gillman Honda South will pay Himangshu *** the amount of $500.00 agreed upon as a one-time Goodwill gesture.

   

  Mr. Himangshu *** has agreed to withdraw BBB complaint which will resolve the complaint between Himangshu *** and Gillman Honda South related to Honda CRV

  Customer response

  02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Accessories not disclosed within the advertised pricing this is very deceiving and non-transparent

  Business response

  12/23/2022

  Jackeline *****,
  
  Thank you for taking the time to bring this issue to my attention. I have reached out to you on the number provided to discuss the issue. I am interested in helping and finding a solution. Please feel free to contact me directly.
  
  Gillman Companies want to provide excellent customer service to all our customers and I will be happy to assist you.
  
  Thank you again.
  
  Daryl K. *********
  General Manager
  Gillman Honda Houston
  713-776-**** direct

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We took our Honda Civic (2011) at South-West freeway Gillman Honda service department on Nov 2nd, 2021. The car was having some issues and haven’t been driven lately because of that. Our goal is to get a diagnosis done so we can understand what is wrong with the car and what needs to be done. We met service associate Anthony **** at the service department and he kindly greeted and took down basic information (name, address, phone number…) and told us that he will notify us with results. We left that day hoping we will know the answer soon within a day or two. The next day, Anthony called explaining that my car engine blow out and need to be replaced. At that point, we told him not to work on it and let me sit on it for couple days and decide whether to change the engine or I should just buy a new car. The third day, we went to dealership to discuss our options. Anthony suggested that replacing the engine may cost between $3000 to $6000. At that point, we decided not to change the engine and we will take the car back or tow it back to my home if needed. Service manager and Anthony said that will be $500 because they fixed the break. We specifically told them not to work on it and let us have time to decide. They both started arguing with us and disrespecting me. Why would you work on breaks when the car engine is an issue? We have been treated very poorly by these two men and the worst part is the disrespecting a customer in front of others is just not a good culture. It has been few days and they refuse to return the car until we pay the $500. This is not right in any way. They know that little people like us have no choice but to pay so they are forcing us to abide by their rule. I am ok to pay for the diagnostic fee but not for anything else that we didn’t ask for. Requesting an assistant to resolve this issue (getting a car back from them) for little people like me.

  Business response

  11/22/2021

  I have attached 2 phone conversations to this response.  We also have pictures if necessary.  Please see below the response from our Service Manager.

   

  On 11/1/2021 - Mr. Dilip *****, as stated below, brought in and dropped off his 2011 Honda Civic in with the requested services:
  Requested the dealer to complete a front brake job at which he was verbally quoted $229.95 plus tax.
  Check the a/c as it was not cooling – Quoted $150.00 diagnostic plus Freon if needed.  The vehicle was dispatched to service technician.
  
  11/3/2021 The service technician who completed the front brake job first.  Next he opened the hood, observed the radiator cap was loose and smelt coolant so he checked the coolant level, added 1 gallon of coolant as a complimentary gesture.  He then advised Anthony Cocoa to contact the customer about his findings before he started the a/c diagnosis.
  
  11/4/2021 Anthony contacted Mr. *****(note, phone call *********** attached), to explain:
  
  1.The brake work had been completed as he requested.
  2. Gave him a quote of $234.22 to diagnose the a/c system concern
  3. Informed him about the tech’s findings with the radiator cap being loose and signs of coolant loss.  He also informed Mr. ***** that the technician added coolant as a courtesy and next asked if he wanted the technician to diagnose the check vehicle idling rough at a cost of $150.00 to start.
  
  Mr. ***** approved both diagnostic, so the technician was given the approval.
  
  
  Diagnostic findings:
  
  The air conditioning system was found to be low on Freon, so an evacuate and recharge of the Freon was done, as well as adding a dye to the system to detect a leak in the system.
  The rough idle procedure started next, the technician wanted to test drive the vehicle but as he went to pull out he observed that the engine had a misfire and the check engine light came on, so he returned the vehicle back to the shop.  There was no coolant leak present so next he started removing the ignition coils and found that two coils had a severe gap which was an indicator that the vehicle had been previously overheated at some point. Next he removed the oil dipstick which was severely burnt.  These signs of severe overheating could potentially result in the probability of a replacement engine.  See all 4 pics attached.
  The technician gave Anthony his findings and advised him to contact customer to explain this and to inquire whether or not Mr. ***** would want him to approve further diagnosis, meaning the head would need to be removed to check the block for possible warpage.  See attached pictures
  
  11/4/2021 Anthony contacted Mr. ***** with to discuss the above.  Mr. ***** then told him that he did not want to do anything because it needed an engine. Anthony explained that he would need to pay for the brake job and a/c diagnostic that he originally requested but that the dealer would waive the $150.00 diagnostic fee for the engine idling issue. He continued to state that he would not pay anything because he did not want the engine diagnosed.
  
  As of 11/18/2021 the dealer is willing to assist Mr. ***** with additional monetary relief as a customer goodwill gesture. The original bill was $554.53, the dealer has agreed due to his unfortunate situation to reduce the bill in addition to the $150.00 engine diagnostic , another $78.45 for a final total of $304.53.  This is our final offer.
  
  
  
  
  
  Kelly **********
  Gillman Honda Service Director
  713-776-4842 (direct)

  Customer response

  12/10/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  11/06/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  10/12/21 I purchased a used car, 2012 Jetta from Gillman Honda. I put a down payment of $2500 on 10/12/21 and an additional down payment of $2500 on 10/13/21. I financed the car through Consumer Mortgage Co. Four days after I signed the contract, the car broke down and wouldn't start which was Saturday 10/16/21. On Monday 10/18/21 Gillman towed the car to their dealership and promised to fix it. I was dealing with a Service Manager named George who continued to update me about the repair throughout the week of 10/18/21. The repair was taking longer than usual so I asked George what was the issue. He said that the Used Car Sales Manager had to approve the repair since the car was purchased as-is. I talked to the Used Car Sales Manager and he treated me as if I should be lucky that Gillman was fixing the car at all. But he assured me that it would be repaired at no cost. George told me that they installed a new starter and the car still would not start. He said that it was an electrical problem and the car had to be sent to VW specialist for repair on Thursday 10/21/21. He also called me on Friday, 10/22/21 and said that the VW specialist needed the whole weekend to fix the problem. I was surprised when the salesperson Destiny called me Saturday 10/23/21 and said that the car was ready for pick up. On Friday 11/5/21 the car broke down again. I took it to a repair man and was told that the problem was the electrical system. He also stated that he couldn't tell that any electrical work had been performed on the car. I called Gillman multiple times on Saturday 11/6/21 and I just keep getting the run around. I tried to return the car the first week that I had trouble and I was told by, Michael(I think that's his name) the used sales manager that they would not take the car back and I was stuck with it but they would fix the car. They did not do what they promised.

  Business response

  11/08/2021

  I spoke with this customer. She has already spoken with George in service and we are in the process of having the vehicle towed in.

  I asked her how the car was between the 23rd when she picked it up and the 5th when it stopped running. She said everything was fine. I told her we absolutely did work on it, that's why she brought it to us because it was not running, and when she took it back on the 23rd, it was running good for another 2 weeks.
  
  We will get car diagnosed again and repaired for the customer.
  
  Greg ******
  Pre-Owned Sales Director

  Customer response

  11/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Gillman told me last time that they would take care of it, and it wasn't taken care of. I'm sure that they did something to get the car running again, but I don't think that they completely fixed the vehicle problem. I don't believe that they sent the vehicle to the VW specialist, because the car would not have broke down 2 weeks later if the problem was addressed. They didn't provide any repair paperwork which you would normally receive after the car has been serviced. They just said it was ready and never disclosed what actually happened at the VW specialist, just that my car was ready. I don't trust their word anymore and I just want my money back and to return this problematic car. It is clear that they have sold a lemon, and I don't want to keep running into problems every few weeks or months. I expect problems with a used car, which is why I purchased an extended warranty for the vehicle. But I told the extended warranty people that the car was in good working condition. This has been a horrible experience. I have had the vehicle for 3 weeks and I've only been able to drive it for 1 1/2 weeks because of the problems. Now I'm expected to pay for this car that I have barely used and I keep getting phone calls about how I'm going to be taken care of just like before. I really just want my money back or a different car.
   
  

  Business response

  11/09/2021

  As mentioned in the previous reply we will look at the car again.  Please let me know when it will be towed into the dealership as mentioned.

   

  Debi *****

  Customer Service

  Customer response

  11/11/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  I have been in contact with George in Service and he states that they reset the engine light and they can't find anything wrong with the car. I have also been in contact with Greg ****** who states that he will allow me to trade out the car for another one this Friday 11/12/21. That I should ask to speak with Zach on Friday afternoon and they will do everything in their power to get me into another car. We will see.
  Regards,
  
  
   
  

  Business response

  11/12/2021

  I hope we are able to resolve the problem to your satisfaction.  Gillman takes prides in our customer service and have many customers that have been with us for years.  I hope you will be happy with car.

   

  Sincerely,

   

  Debi *****

  Executive Office

  Customer response

  11/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    I have been dealing with Greg ****** at Gillman. I went in on Friday, November 12, 2021 and pick out a different car of comparable value and do a trade out. But already there are problems with the car. I still haven't taken possession of the car and have been told that it won't be ready for 3 more days. I'm not sure what was so wrong with the car that it takes 8 days to fix but it doesn't give me confidence in the car selection from Gillman. I won't know until Saturday November 20, 2021 if the car is to my satisfaction. I purchased an extended warranty on the car that cost and addition $1500 up front. And the refinance of the car is going to cost me an additional $1800 over the 3 years of the loan. So overall it's not the same thing as a trade out, but with my credit score, I was told that it's the beast that the bank can do.
  

  Business response

  11/18/2021

  The car we are trying to trade her out of is a car we just received on the lot.  We want Monique to be satisfied with her new purchase and we are doing the following to the car before she receives it; New Tires, New Brakes, etc.  At this point it is still difficult for dealerships to get new parts due to COVID delays in shipping.  We are doing everything to meet her expectations.  Greg has spoken her several times this week, including yesterday.  Greg gave her specific updates and she seemed happy that we are giving her the nicest car possible.

   

  Sincerely, 

  Debi *****

  Executive Team

  Customer response

  11/24/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  They have all worked very hard to get me into a satisfactory car. I appreciate their time and effort.
  

• Initial Complaint

  09/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I cannot seem to get Honda Gillman to take or return a call. I've called their Finance Department and their Service department several times. When I put an inquiry online about a car, every salesman was available to call to provide service. My car has been having issues and I was recently informed of Honda recalls due to AC issues. I have also been trying to get a hold of finance for them to address concerns. It appears after selling they seem to disappear. Absolute crap of a service.

  Business response

  09/24/2021

  I spoke with Ms. ******* and addressed all of her concerns. There are no open recalls on her vehicle as someone outside of Honda suggested.

  We addressed the concerns with the finance department and answered all questions she had. We addressed the concerns with the service department, as well as the concerns she has with noises coming from her vehicle. We are available to schedule a service appointment to diagnose those issues at the customers earliest convenience. We have given the customer pricing for that diagnosis and are awaiting their call back to schedule an appointment. 
  
  
  
  Thanks,
  
  
  Matthew **********
  Finance Director
  Gillman Honda Houston
  www.gillmanauto.com
  713-776-4800 - Main

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩