ComplaintsforSouth Houston Nissan
Current Alerts For This Business
Beginning in 8/14/2019, the BBB of Houston and South Texas has received numerous complaints and customer reviews on South Houston Nissan that exhibit the pattern below;
BBB has received consumer complaints and reviews alleging South Houston Nissan is practicing deceptive sales practices and gimmicks which include misleading texts, phone calls providing misleading pricing and availability, and scratch off flyers declaring them prize winners. Additionally, consumer’s complaints allege being coerced into adding optional warranties to their contracts by the business’ finance department.
Customer review received in April 2023 which stated the consumer wanted to purchase an advertised car for $16,000, but when showed up at the dealership and completed the test drive, the car would be an additional $7,000 and they would honor the advertised price. Consumer felt is was bait and switch.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I submitted a quoted pay off for a 2019 nissan frontier on the 21rst of April and the money was charged from my banking account. On the 24th of April I was charged again for the same pay off. The first charge was for $7221.04 the second charge was for $7229.47. The only response was send my banking statement and we will get back to you. Please helpBusiness response
07/25/2023
Mr. ******,
In reviewing your complaint this should be for Nissan Motor Acceptance Corp. as they are the financial institution for your vehicle loan that processed these transaction's. South Houston Nissan is the dealership and does not provide loans. Nissan Acceptance Corp. Can be reached at 800-456-6622. Contacting your bank is also a possibility in helping you resolve the double charge by filing a dispute with them.
We hope this information helps and your issue will be resolved soon.
Sincerely,
BJ *******
General Manager
South Houston NissanCustomer response
08/18/2023
The problem with the double payment has been resolved. A stop check payment was issued by my bank and the funds were available to me almost within days. Whether involving the BBB had any effect to the resolving of this issue, I would like to thank you for any and all help the BBB has extended to me. Thank you.Initial Complaint
12/05/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a car about 13597dllsand look at contract and say 25000dlls for 2019 Nissan Sentra I talk to the bank abouted and leave several message at the recorded financial officeBusiness response
12/05/2022
Tell us why here...When came into finance Guadalupe ********* sales price was 21,599.00 plus Tax, title, and license, I have also attached the purchase order including his signature and the desking worksheet, he put 3,500.00 down, purchased gap insurance for 1,000 and financed 20,767.80, his finance charge for 72 months is 3,850.44 making the total with payments 24,618.24. The purchase order and sales contract were gone over with Mr. ********* with the sales price, amount financed after his down payment and total number of payments, he signed the purchase order, contract, was presented his options to cover his vehicle and only selected gap insurance, signed the disclosure on all pages as well including the desk work sheet.
I have not received any messages from Mr. ********* and have not been contacted by his financial institution that his contract was funded on 11/04/2022.Customer response
12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The price was for 13596 dllsBusiness response
12/09/2022
In reviewing all the documents from sales and finance that are attached to this response there is no documentation that the sales price stated is 13,596.00, the Purchase order has the sales price of 21,599.00 plus tax, title and license and gap insurance with signatures on all three pages. We have investigated all documents to verify the sales price you were charged for the vehicle and ask that you please review the attached documents and also the documents provided to you by USB drive on the date of purchase.
We hope this resolves your concerns in the matter,
Thank youBusiness response
12/21/2022
Mr. ********* came in on 12/20/2022 to cover all his finance paperwork, the paperwork was gone over with him, and Mr. ********* requested to cancel his GAP insurance and stated that he paid the bank off for the vehicle after reviewing the paperwork. Everything has now been covered and no further action is needed.Initial Complaint
11/17/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I found a car online that was listed as available at South Houston Nissan. I called the dealership to verify that it was still available and that it was in fact in the condition listed online. I was given the ****** info and assured that the car was there and in good condition. After driving 2 hours from College Station, I arrived and asked about the car. The saleswoman went to talk to the manager about the vehicle and returned stating that they couldn't sell me the car because it had a "bad motor". She tried to upsell me on a car costing more than double what I was looking for. This was a bait and switch deal from the start. Now, 24 hours later, the car with a "bad motor" is still listed on their website and is still deceiving other potential buyers.Business response
12/06/2022
Being a franchise dealer standard operating procedure is that when a vehicle is traded in or purchased it is stocked in the system, photographed, and sent to service for multi-point inspections and listed online.
When this vehicle went through service it was found that it was not eligible to be sold due to needed repairs, the vehicle then gets removed from inventory and then the vehicle is removed from online, this process can take a few days for that to occur with vehicle feeds that are sent to the website.
Franchise dealers are required to sell vehicles that can pass safety inspections and unfortunately this vehicle was not able to do so therefore making it not eligible to be sold, having other vehicles in stock other options are shown to customers not as a bait and switch, but to give them other options of what is in stock and available for purchase.
There is a disclosure as well on the website regarding availability of vehicles, we want to provide the best customer service and safety to our customers and this vehicle didn't meet that expectation or safety requirement.Initial Complaint
01/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 10, 2022, I began communicating with Ana at South Houston Nissan about a 2012 Nissan Altima coupe. I went in that day and test drove it. On January 11th, I put a $500 deposit down on it. The price was $6996. I was working with Dinora who was out for the next few days. I could not get any answers. I called many times for the General Manager. I only got the run around. When Dinora returned, she stayed that her manager could not sell the car for that and it was $12,155.31. I went in that Saturday and spoke with a Jerrod. He stood on that price. I reached out to Nissan corporate and continued to reach out to the general manager. I eventually found Carlos ******** who was responsive and agreed to the original price. When I went back to sign the final copies, they told me they just sold the car. First, how do you sell a car that has a deposit on it. I acted in good faith while they used deceptive, unethical practices. Second, the driver's seat was broken. Isn't it illegal?Initial Complaint
10/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 09/29/2021 I went to Nissan South Houston because of a vehicle I saw online. I emailed them to see if the vehicle was still available for sale and they called me and setup an appointment to test drive. When I emailed them I also emailed them my pre approval letter with me bank. When I went in I test drive and filled out the application. I started to get all kinds of alerts that my credit was being ran. I had already emailed them the pre approval and told them about it. I knocked on the door to ask them to stop running my credit that already had a pre approval. After deciding that I may want to purchase the vehicle they hade fees attached to the sale price stating that they were things that they add to all of they’re vehicles and they have to be purchased with the vehicle. It’s not an option if you want to purchase the vehicle. So we negotiated on that cost. Went to finalize the paperwork everything thing was done from a screen on the desk was added a package that I didn’ agree to
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Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.