Customer ReviewsforTommie Vaughn Ford

DO NOT GO to this place. I would give this place a 0 if i could! I had absolutely horrible experience with the service department. They will waste your money and time and they won't take responsibility for it. It's not a problem for them to find a justification why things didn't work. After several visits of mine due to the same issue of AC they finally told me that they diagnosed it, I paid nearly $1300 and it didn't fix anything. I ended up talking to a service manager Jeremy ******. He promised to help and next thing i know i am receiving a call that they diagnosed my car and fixing it would cost me another $3000. I literally had 4 or 5 visits prior to this last visit (i lost count of my visits) and they couldn't diagnose my car. It was their job to diagnose it properly and tell me that repair would cost me $4000 plus. I deserved to know that so I could make an educated decision. I am a single parent (they knew from the start). I also have lots of medical expenses. I begged Mr. ****** to refund my $1300 because it’s practically nothing for Tommie Vaughn but it’s LOTS of money for me. It’s not my fault that Tommie Vaughn couldn’t diagnose my car properly, If I had known that it would cost me $4000 I wouldn’t pay anything at all. I would just buy a new used car because my car is 2013 Ford Cmax. his response was completely cold blooded and inhumane. He said: “ I am sorry to hear that but we can't refund your $1300. Sometimes we need more than one visit to diagnose the issue. If you decide to fix it we can count $1300 for it and that way you will pay less but we can’t refund anything. Also we can’t guarantee that after fixing it AC will work. It’s an old car. We can help you with buying a new car if you want.” By the way they appraised my car for $2000. Can you imagine? They wasted my $1300. They wanted me to spend more while they told me that my car doesn’t cost more than $2000. I also emailed their Customer Service but haven't received even acknowledgement.

Notes from my staff: May of 2023 DIAGNOSE AC SYSTEM. NO FREON. LEAK TEST. INSPECT AC SYSTEM. NO LEAKS FOUND. VACUUM AND LEAK TEST, PASS. RECHARGED FREON. TEST DROVE. LET SIT 23 HOURS. TEST DROVE. REINSPECTED FOR LEAKS. NONE FOUND. CUSTOMER WILL MONITOR. We charged $175 check out fee only. Oct 2023 she brought it in but could not leave the vehicle to have checked so it was closed as no work done. No charge. March 11th 2024 FOUND MONIFOLD A/C LINE LEAKING FREON. REMOVED AIR INTAKE AND BOX TO ACCESS, REPLACE A/C LINE, VACUUM AND CHARGE TO 21OZ, A/C IS COOLING PROPERLY AT THIS TIME. $1163.45 May 10th Check A/C and found evaporator core leaking. I explained that the car is 11 years old and parts are going to fail. We provided an estimate to replace the evaporator core and she declined the repair. She came back a few days later with a friend to discuss her options. She threatened me to ruin me on social media if I didn’t fix her car for free. I explained that type of behavior was not acceptable and she left my office. I explained the situation to her friend and offered a few Solutions for her situation. I offered to reduce the estimate to replace the evaporator core by the amount she paid for the hose replacement even though the hose needed to be replaced regardless. I also had Jose appraise her vehicle to see if trading in would be a better option. I suggested the later due to the value of her vehicle compared to the cost of the repair. Her friend agreed as well. Jose said the car was only worth about $500.00 due to the extensive body damage but he would put $2000.00 in it if she traded in with us for a used vehicle. She declined both offers and left.

DO NOT TAKE YOUR VEHICLE TO THIS FORD CAR DEALER! I received a letter from Ford informing me that my car 2010 Ford Fusion Hybrid had a re-called and I needed to drop off the car to a Ford dealer for Air Bag repairs. I decided to take the car to Tommie Vaughn at 1201 N. Shepherd Dr. Houston TX 77008 to repair the re-call issue because the car started to shut down unexpectedly while driving. The car dealer called and informed me that the airbag recall issue was fixed, and what repairs were required to stop the car from shutting down and recommend additional maintenance for better car performance, so I agree to have the additional maintenance offered. One of the maintenances offered was to flush the radiator, I shouldn't have NEVER agreed for the radiator to be flush as the mechanic broke down my car completely. On Sept. 23rd, 2022, I pick up the car per the car dealer it was fixed and ready. 3 weeks pass by when the car started to smell like something was burning, well the car overheat. When I check the car motor, I notice the car water container that goes to the radiator had no water. After adding water and antifreeze to the tank and radiator car dealer suggested dropping it off so it can be checked. The next day I get a call from the Service agent informing me that a hose had busted because it was old and rusty. I keep asking myself how to come the mechanic didn't suggest the hose be replaced when he did the radiator flushing! Because I need to go to work, I just agree to pay $575.96 to have the hose replaced. On Sept 23, 2022, I pick up the car from the dealer and as I was exiting the car dealer, all the lights on my dashboard turned on!! I go back inside the car dealer and inform the Service agent that all the dashboard lights are ON and looks inside and ask him to go home and bring the car the next day as the car dealer was about to close. I get home and raise the car hood to check the motor and water level and to my surprise, the car had no water. The next da

This vehicle came in on 09/21/22 (miles: 172,744) with the complaint of the check engine light and wrench light coming on along with 3 recalls. Our technician diagnosed the issues as a throttle body issue as well as an oxygen sensor causing the wrench and check engine light to come on. The technician also made recommendations of replacing the spark plugs, fuel induction service, fuel injector service, wipers blades, and a coolant service for maintenance. Once complete the vehicle was test driven and returned to the customer. The customer brought the vehicle back on 10/17/22 complaining of a coolant leak (miles: 173,702). We diagnosed the vehicle and found a heater hose leaking. We replaced the heater hose plastic connector and let the customer know the vehicle was ready. When the customer came to pick the vehicle up he stated there were now lights on in the dash that were not on when he brought it in. These lights were for the traction control and brake system. We informed the customer that the lights were on when he brought the vehicle in and we documented via picture during the write up process. He took the car home but called back the next day saying the coolant reservoir was empty. We dispatched our Mobile service to check the vehicle. The customer was complaining about the brake light and traction control light on so the service manager agreed to tow the vehicle in and diagnose these lights at no charge to the customer. To resolve the coolant low level issue the technician bled the coolant system to make sure all of the air was out. The technician diagnosed the traction control and brake light issue and found an internal failure in the anti-lock brake Hydraulic Control Unit. We presented an estimate to the customer and the repair was declined. This vehicle is a 2010 Fusion Hybrid with 173K miles on it. The HCU failure on these vehicles is very common. As we have stated to the customer several times we will assist financially with the repair but we did not cause the issue and will not cover the repair 100%. We have pictures taken at write up of all of the lights on in question. We also reached out to Ford Motor Company and asked for assistance, but Ford stated it was outside of their guidelines for assistance.

I've been very happy with my experiences here and have been a returning customer now for a couple years. They certainly exceed the service experience I've had at other local Ford dealerships and will continue to return.

Beau, Thank you for continuing to choose Tommie Vaughn for your service needs. We appreciate the positive feedback and look forward to working with you on your next visit. Kind regards, Kyle