![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforShell Oil Products US
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am filing a complaint against Pennzoil / Shell. PLEASE DO NOT FORWARD THIS COMPLAINT TO ******** I purchased two five quart containers of pennzoil motor oil during a rebate period from an authorized retailer********* I submitted the rebate to Pennzoil but they refuse to honor the rebate by providing excuses. I have submitted the rebate 3 times and they refuse to honor it even though i have submitted proof of purchase. I should have received a $25 rebate for the purchase of 2 five quart jugs. The rebate name was "2022 PZL DIY PLATINUM REWARDS OFFER" I submitted 3 rebates, one every time the previous one was rejected. They were on 07/14/2022 ******* ************ ****** *************, 09/18/2022, 09/24/2022 I have provided my ****** proof of purchase i sent to Pennzoil along with their rebate submission page stating a lack of proof of purchase.Business response
12/20/2022
Mr. *********** submission has been audited and validated. We ask that Mr. ********* allow 2 weeks to receive his email to select his gift card.Customer response
12/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchased two 5 quart bottles of **** ******** 5w-30 to qualify for a rebate. The rebate never went through due to website errors and they've been unhelpful.Business response
11/21/2022
The consumer’s submission is missing the proof of purchase/receipt, which is required per the terms and conditions of this offer.
We sent the consumer an email notifying him of the status of his submission and what he needed to do to correct. We’ve attached it here.
We have not heard from the consumer nor have we received his proof of purchase.Customer response
11/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
Incorrect. The site was down. The attachment shows the site having an error. This is clearly an error on their side.
Regards,
Initial Complaint
11/18/2022
- Complaint Type:
- Billing/Collection Issues
- Status:
- Unanswered
This company is not responding to my emails. They doubled charged me $36.88 here!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.