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ComplaintsforUPP Operating LLC
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Complaint Details
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Initial Complaint
05/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
March 4, 2021 I received a letter from United Production Partners that I had royalties due to me. The instructions were to confirm that the address is correct and I am the current owner. I returned the letter confirming that information the next day March 5, 2021. Since I did not receive the royalties or any follow up, I called on April 25, 2021 to check to see what the problem was. I found out that I needed to provide some documents. I emailed the requested documents and received an email stating that all the requested documentation had been received. However, after over one year this issue has still not been resolved. During the year I periodically checked via email on the status of the case but the only response I get is that the case has been passed on to the supervisor. I am hopeful that getting BBB involved will resolve this issue.Business response
07/07/2022
Dear Ms. ******,
Thank you for taking the time to communicate your experience with UPP Operating. I apologize for the issues you describe in your complaint and we want to resolve them to your satisfaction as quickly as possible. I can confirm that your funds have been released and you should receive a payment at the end of this month. Should this not resolve the situation, please do not hesitate to contact me at [email protected].
Thank you,Customer response
07/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I did receive the funds and therefore consider this case resolved.Thanks you for your assistance.
Judith ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.