Complaints

• Initial Complaint

  10/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had a lease with clear channel for their billboard to be above our business, in the lease it states any damage to us from the billboard will be taken care of by clear channel. In May of 2024 we had a tornado come through and blew the apron off the billboard across our roof and caused about 40 feet of damage. We were told by clear channel that it was an act of God and they are not responsible for the damage. So now we are liable for the damage out of pocket. In September 2024 Hurricane Helene, a category 4 hurricane, knocked their billboard onto our neighbors building causing damage. Again they will do nothing about it. I highly recommend anyone not signing a lease with this company unless you want your property destroyed.

  Business response

  11/06/2024

  All interactions and decisions made with regard to this complaint are governed by the terms and conditions of the legally binding contract between the parties.  I would refer the complainant back to that document to review those terms and conditions.  

  Customer response

  11/06/2024

  Complaint: ********
  
  I am rejecting this response because: "TENANT SHALL INDEMNIFY AND HOLD LANDLORD HARMLESS FROM ALL INJURIES TO THE PROPERTY...etc"
  We should have been compensated for their billboard damaging a 40 foot section of our roof as per THEIR contract. If they do not understand the language I would be happy to break that statement down for them.
  
  Regards,
  
  ***** ***********

  Business response

  11/06/2024

  I am the regional president in Texas and I referred this to the Florida team.  Someone will contact her within the next 24 hours.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had a $1,000 contract to advertise with iHeart Media that I paid upfront. Once the advertisement was over, the company kept sending me bills for the advertisement that I already paid. I would like iHeart Media to correct this so my credit is not affected.

  Business response

  06/26/2023

  This complaint is for IHeart which is a radio broadcast company that we separated from years ago as Clear Channel Outdoor. It should be redirected to them.

  Thanks 

  ****

• Initial Complaint

  02/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I met with my rep **** to discuss billboards VERBALLY. After the first billing cycle I paid there company with a check that she came to pick up. After I had received another **** I called her repeatedly to ask her and state to her I did NOT want the ****** street board on a long term contract. After failed attempts of her returning my phone calls and time still going, I reached out to their Accounts receivable department and had email and verbal communications with ********* She too NEVER got back with and time is still going. Finally I spoke with ***** who told me I signed a contract and they need there money. I explained to him that the rep understood me when I said I didn NOT want that board on long term. I emailed and called her. I sent her text. I asked ***** to forward my message to his supervisor for a resolution. The reason I am writing this today is because I am appalled - His supervisor ********************* was so incredibly rude and nasty in his delivery of speaking to me. I completely can't believe how he was talking to me. I had him on speaker phone with witnesses. I never disputed not paying for the services I was clearly stating " I did not want the board on long-term contract" He kept being NASTY saying ma'am you signed the contract, you need to pay or I am going to send you to collection. He was completely ignoring the fact that I told his rep that I didn't want the board on long term,. Not one time did she say they don't cancel contracts. He made is sound as though in february the end of the term I want to not pay. I sent text, emails, to there AR rep ******** as well as ***** and him. He did not care - he said pay! I did tell him he needs to learn customer service soft skills, he told me what I needed to learn to do and the phone hung up...

  Business response

  03/10/2022

  Thank you for bringing this matter to our attention and an opportunity to respond.  There is an executed contract between the parties that governs the parties respective rights and obligations.  Clear Channel has a process for addressing concerns of this nature, which we are following with this customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩