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Business Profile

Outdoor Advertising

Clear Channel Outdoor Americas

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Advertising.

Complaints

This profile includes complaints for Clear Channel Outdoor Americas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clear Channel Outdoor Americas has 61 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a lease with clear channel for their billboard to be above our business, in the lease it states any damage to us from the billboard will be taken care of by clear channel. In May of 2024 we had a tornado come through and blew the apron off the billboard across our roof and caused about 40 feet of damage. We were told by clear channel that it was an act of God and they are not responsible for the damage. So now we are liable for the damage out of pocket. In September 2024 Hurricane Helene, a category 4 hurricane, knocked their billboard onto our neighbors building causing damage. Again they will do nothing about it. I highly recommend anyone not signing a lease with this company unless you want your property destroyed.

      Business Response

      Date: 11/06/2024

      All interactions and decisions made with regard to this complaint are governed by the terms and conditions of the legally binding contract between the parties.  I would refer the complainant back to that document to review those terms and conditions.  

      Customer Answer

      Date: 11/06/2024

      Complaint: ********

      I am rejecting this response because: "TENANT SHALL INDEMNIFY AND HOLD LANDLORD HARMLESS FROM ALL INJURIES TO THE PROPERTY...etc"
      We should have been compensated for their billboard damaging a 40 foot section of our roof as per THEIR contract. If they do not understand the language I would be happy to break that statement down for them.

      Regards,

      ***** ***********

      Business Response

      Date: 11/06/2024

      I am the regional president in Texas and I referred this to the Florida team.  Someone will contact her within the next 24 hours.

    • Initial Complaint

      Date:06/16/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a $1,000 contract to advertise with iHeart Media that I paid upfront. Once the advertisement was over, the company kept sending me bills for the advertisement that I already paid. I would like iHeart Media to correct this so my credit is not affected.

      Business Response

      Date: 06/26/2023

      This complaint is for IHeart which is a radio broadcast company that we separated from years ago as Clear Channel Outdoor. It should be redirected to them.

      Thanks 

      ****

    Clear Channel Outdoor Americas is NOT a BBB Accredited Business.

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