![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBeautify My Backyard
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have one-year-long discussions with "Beautify my Backyard" since Jul.2021 and eventually signed the construction contract with this company on May 11th,2022. The company is responsible to build the outdoor kitchen under the covered patio in my backyard within 30 business days of start time and total contract value is$56688.They started to build the patio at end of May. I have paid 50% of the contract amount when the contract was signed as per the contract and paid another $20000 in advance which should be upon completion of the outdoor patio according to the contract.The current situation is we have paid $48344 to the company but the patio is not completed yet. The project have almost halted for 2 months except less than 10 working days because the general manager ,Mr. Terry R****** *recently explained they were facing a cash crunch and he recognized it has nothing to do with my backyard. They messed up my backyard and provided no further schedule to make up all the delays and modifications. This has seriously impacted our lives esp. when the holiday is coming near. What is more ,all the construction materials and trashes piled up in my backyard and front yard for months. I am so concerned it would put my kids and our neighbors in danger. I tried to urge Mr.Terry to restart and finish the project every week and he just found different excuses without any movement. Pls help to urge him to complete my project with this Oct. and compensate for all the delays and non-compliance with the signed contract. We just could not wait any more!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.