ComplaintsforeDiscountPerfumes.com

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of purchase 04/08/2023 Amount paid $109.97 I can't believe that there still on **** sellers who cheat on buyers! And i don't think **** would support that in anyway! I paid you $110 for ***** ******* which i haven't used that much at all(very few times since i bought it last April) and every time i tried to use it there was no cologne coming out of the bottle! recently i decided to open that bottle to see what's wrong with the spray system and why it doesn't provide cologne! The big surprise was that the bottle is empty and completely nothing in it !! Enclosed some pictures of the opened bottle! I am an **** customer for years and years! Please BBB help me either to get my money back or a replacement,since i already contacted them many times, they don't wanna cooperate

  Business response

  09/14/2023

  The buyer purchased the bottle from us on the eDiscountPerfumes **** strore on April 8th.

  They contacted us 150 days later, on September 4th, claiming that we had sent them an empty bottle back in April.

  This was an unusual issue  in many respects. We have an impeccable and hard-earned reputation on **** after almost half a million purchases. We offer a category-leading retun policy of free, full returns for 60 days. The complaint not only came well after the return window, the transaction itself was archived and inaccessable on ****. This made a direct refund impossible, so we needed to consider other options to resolve the matter.

  On review, the third-party carrier shows the package with the initial purchase from April was weighed, and was consistent with a full bottle. Regardless, in light of the distress of the buyer, and our commitment to service and satisfaction, we contacted the buyer and offered to send a replacement. The buyer found this to be an acceptable resolution, and new bottle was promptly shipped, and according to UPS it was delivered on Wednesday, September 13.

  We appreciate the opportunity to address and resolve all issues brought to our attention, and thank the buyer for their patience and understanding.

  Regards,

  Alan 

  Customer Care, eDiscountPerfumes

   

   

   

  Customer response

  09/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩