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Business ProfileforEcoShield Pest Solutions
Current Alerts For This Business
Beginning in August 2020 to date, the BBB began receiving complaints/customer reviews that exhibit the same pattern of complaint.
Complaints/customer reviews allege issues with door to door sales practices that include the cancelation policy not being explained. Consumer have also stated the door to door sales representatives knocked on doors in neighborhoods which have No Solicitation signage posted. Consumers raised concerns about representatives not wearing face masks appropriately and not practicing social distancing when knocking on doors. When asked by HOA and residents to leave the neighborhoods, they refused. Complaints/reviews were received while the company was an Accredited Business. BBB staff did reach out to the company and requested they sign the Standards of Conduct for Door to Door Sales policy which stipulates the acceptable conduct for door to door sales reps who represent a BBB Accredited Business. Unfortunately, the company refused to sign the agreement and resigned their accreditation.
Customer review from October alleges company has consumer sign by electronic signature without being able to review all documents first.
In more recent 2024 customer reviews and complaints, consumers are alleging the door to door sales representatives are making promising that are not being kept. Company will complete the consumer's 1st treatment but fail to show up for subsequent treatments. No calls or emails are returned when the consumers tried to reach the company until the consumer tries to cancel for breach of contract; then the consumer stated they are harassed.
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 4930 Dacoma St Ste G, Houston, TX 77092-7715
- BBB File Opened:
- 4/23/2012
- Years in Business:
- 6
- Business Started:
- 3/6/2018
- Business Started Locally:
- 2/15/2012
- Business Incorporated:
- 3/6/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Ecoshield Pest Control, LLC
- Omni Shield Pest Control Houston, LLC
- Omni Shield Pest Control
- Business Management
- Mr. Chad Hagler, General Manager
- Mr. Gregory Lee, Owner
- Contact Information
Principal
- Mr. Chad Hagler, General Manager
- Mr. Gregory Lee, Owner
Customer Contact
- Mr. Chad Hagler, General Manager
- Additional Contact Information
Phone Numbers
- (866) 603-9490Other Phone
- (936) 207-7964Other Phone
Email Addresses
- Primary
- Sales
- (866) 603-9490
Customer Complaints
39 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
12 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Catherine L
05/02/2024
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