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Find a Location

Pet City Houston, Inc. has 1 locations, listed below.

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    Business ProfileforPet City Houston, Inc.

    Pet Grooming

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes as a full line pet store that carries a wide range of small animals, exotics, reptiles, fresh and salt water fish. They also sell puppies.

    Products & Services

    Brands:

    • Nutri Source
    • Aqueon
    • Adams
    • Kaytee
    • Zoomed
    • Zilla
    • Nylabone
    • Fourpaws
    • Redbarn
    • Coastal
    • Midwest
    • Myfamiy
    • Pet Tags
    • Marineland
    • Tetra
    • Fritz
    • Coral Life
    • Many More...

     

    Business Details

    Location of This Business
    230 Bammel Westfield Rd, Houston, TX 77090-3512
    BBB File Opened:
    3/10/1998
    Years in Business:
    17
    Business Started:
    3/9/2007
    Business Incorporated:
    3/9/2007
    Type of Entity:
    Corporation
    Business Management
    • Mr. John Barron-Ethridge, President
    Contact Information

    Customer Contact

    • Mr. John Barron-Ethridge, President
    Additional Contact Information

    Fax Numbers

    • (281) 587-9363
      Primary Fax

    Email Addresses

    Customer Complaints

    3 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mariah K

    1 star

    09/06/2023

    The worst decision of my life was going to this establishment. I have been absolutely wrecked and ravaged in the aftermath of purchasing my Siberian Husky through this business. The loan application process was highly deceiving. The associate helping me with the application was holding onto the tablet the entire time and scrolling through fine print and clicking buttons for me. They showed me a breakdown of payments that was not the reality of the agreement I was put into, otherwise I would have gone elsewhere to find a dog. They showed me a very clear 6-month payment plan, when the reality was a 90-day buy out. This was never said or disclosed. All the interest I had been accruing since the day of the purchase was automatically applied on the 91st day, and they charge a predatory interest rate of 189% and charge interest daily. A year later as I write this, I am still in debit for this purchase and have been in an extreme financial struggle because the financing company affiliated with Pet City has used my e-signature on these documents signed under a false impression of the agreement as fact. Both ******* Finance and Pet City Houston in my opinion are criminal for the way they deceive people into high ticket purchases, and I hope they are held accountable. Please take my incredible loss as a lesson you can apply to yourself, and *NEVER* do business with this establishment.

    Local BBB

    BBB of Greater Houston and South Texas

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