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            Business ProfileFairytale Photography Studio

            Photographer

            Current Alerts For This Business

            Alert:
            The Better Business Bureau of Greater Houston and South Texas checked Texas Secretary of State filings for this business, and according to these government records, the registered principal of this business also owns Metcalf Fine Art, which maintains an F rating with the BBB due to complaint issues.

            Contact Information

            1717 Saint James Pl

            Houston, TX 77056

            Visit Website
            (713) 360-1940

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1717 Saint James Pl, Houston, TX 77056
            BBB File Opened:
            5/16/2023
            Related Businesses
            Business Management
            • Ms. Nena Metcalf, Complaint Handler
            Contact Information

            Principal

            • Ms. Nena Metcalf, Complaint Handler

            Customer Contact

            • Ms. Nena Metcalf, Complaint Handler
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: 8 tips for hiring a photographer

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            Complaint Details Unavailable
            Read 3 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joshua R

            05/26/2024

            They donated two vouchers to our church's silent auction, one of which my mother purchased for $60. The company contacted the church later and demanded $100 each for the vouchers which had been donated. My mother gave the voucher back to the church and told them to just return it and keep her bid. It's a real scum move to charge money for a donation after the fact. They also do fake "giveaways" where they say they'll give your child a free photography session, only to charge insanely high prices ($1000+ for a single photograph, plus another $100 if you want a digital file of the one you buy). Steer clear of them.

            Fairytale Photography Studio Response

            06/21/2024

            Hello Joshua, thank you for taking the time to respond. We donated a certificate to the church (meaning we incur all cost assosciated with it). This is to assist the church in raising money for their event. The church (like all other charities we donate to) are made aware that all studio policies are in effect including the fully refundable holding deposit that we charge to ensure that clients come to their appointment (we have a fully staffed studio waiting for them). This is returned to you as long as you show up. The certificate also includes a portrait - again, that we cover the cost for 100%. You are not obligated to purchase more. Our packages for larger portraits range, but there are many options under $1000. I hope this clears some things up for you.
            Read 4 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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