ComplaintsforOcean Custom Pools LLC

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  BEWARE! BEWARE! BEWARE! I would not recommend ramon and his company OCEAN POOL to do any one’s pool construction before reading this review. We were referred by friends of the family, so we felt we could trust this company. We were very wrong about this using ramon and his company to construct our pool. When we finally agreed on price and design. We gave him the job. About 1 week into construction, the way they moved the dirt away from the house, cause the house to flood at the back door entrance, and I came home that evening to a water filled house. I called up ramon and him and his wife came over to semi clean the water up. At that time told him he needs to send professional people to come clean and to look at if any wood repairs would be needed. This is the 1st of many frustrations . Gunite trucks come over, and these are unprofessional people. ******* ****** is the name of the contractor for Ramon. Their trucks left big oil spots where they were leaking on my driveway and on the street right in front of my house. Gunite people sprayed the gunite and did not secure coverings over the back of my home and on my shed in the back allowing gunite to be sprayed on my window screens and my shed which is only 1 year old. Told ramon about this and he always would say wait until the final product and will fix everything. ramon then decided not to put tiles on our stairs, tanning ledge and inside the jacuzzi stairs and seating as promised. After we saw this big mess and pointed this out right away to ramon…he said it will cost more money to fix and that the plaster would not look the same. So he kind of forced his unprofessional work habits on us. During construction you have multiple contractors and machinery coming in and out of your yard and dirt gets moved around and grass gets torn up with machines coming in and out. I get it, it’s part of the process. What I don’t get is the unprofessional way ramon goes about getting the grass back in where it don’t die and the

  Customer response

  09/02/2022

  Here is a copy of contract with warranty.

  Business response

  09/25/2022

  This review comes from almost a year after your project was completed and prior to that you did not communicate with us.
  
  It must be said that you never made the last payment due on your contract, and a year after you are making a claim on the guarantee that we give our customers for some tiles that became loose. When you decided to skip the last payment, you broke and terminated the contract.
  
  Our company reputation and professionalism are backed by many clients including those who recommended us to you, we have always met our client’s needs and you were not an exception, you were always given personalized attention as your own review states. We should mention the fact that a month after your project was completed, you called us because your attic air conditioning wasn’t working, and even though we didn’t work in the attic, we only noticed the AC door needed to be closed.
  
  Concerning the step tiles, we offered to install them a week after when they became available, even though this was a courtesy not included in the contract, however, you decide not to do it.
  
  It is a pity that you went ahead a cancel the contract because it would have been very easy to place those tiles.

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