Business ProfileforAllied Orion Group, LLC

Over the weekend I had the WORST experience with your assistant property manager. I do want to note Melissa was very helpful AFTER having to deal with the person in the office over the weekend. I needed help and was waiting for the front office to open at 10am on Saturday. I called several times for 15 minutes with no answer. I go downstairs and pulled on the doors and the doors were locked. I go back upstairs to wait a little longer (4th floor) - I should note the elevator on my end of the property has been out of service for most of the month. After a while I go back downstairs and I see someone leaving with their purse and keys from the office and locking it behind them. So I go BACK to the doors and pull on them only to find that they were still locked. By this time it is about 10:20am. As I am walking back I see a person going back to the doors to unlock them. So I start to walk down the hallway back to the doors. I pull on the doors and they are locked again. So I go to the front doors, locked, go BACK to the back doors still locked. You are supposed to be open by 10am. ? It is now 10:20 ... so I go ahead and knock on the doors in the back because I knew someone was in there and you SHOULD be open for service. Your assistant property manager sees and hears me knocking at the back door, but walks, SLOWLY, to the front doors to open those doors. Then she walks to the back ...start to switch on the lights THEN she opens the back door for me. She opens the doors with a look of just complete disdain. I ask her if she is okay? Because I know she is supposed to be open at 10am? She said Yea I was late because of traffic and she's rolling her eyes at me. (So why lock the door behind you if you were late. Why didn't you turn the lights on as you were walking in. As she opened the door, she didn't say Oh, I'm sorry, or anything. She just had this unhappy sour look on her face. I told her look I pay a lot of rent here and I do not come down here looking for help only to be treated with attitude. I proceeded to ask her for assistance. She was very unhelpful nor did she care about my situation at all. When I asked her for additional help she told me no - Only to find out from Melissa that there was no reason she couldn't have helped me, her boss. There was no reason for this person to be as rude as she was to a resident. I told her if she didn't like her job, she needed to get another one. ADDITIONALLY, do not hire people that do not have the personality needed to service residents at the front desk. I can not stress this more. She IS NOT the type of person that should working with people. She needs to be in an office where she does not interact with the public. This was really the last straw for me. I have lived at North Post Oak for over three years. You all have been through many property managers and the grounds have not been cared for at all. The water lines are coming up and are visible everywhere around the property. There is only mud on and no grass. The only flowers that are visible are on the OUTSIDE but on the inside there is no upkeep at all. There are trees that haven't been replaced. Also the sign on the outside isn't even working right either it's blinking at night. The gate is out of service a lot. The elevator is out of service and doesn't even have the proper certificates showing inside. The concrete on every floor is dirty and filthy. The stair concrete is also stained. It's like there is no more pride at this property. Also the amenities we pay extra for? The gym walls are scratched and the equipment is broken. The shrubs and trees around the pool are dying. The movie theater is never open nor do offers go out to the residents to use these amenities at all. You can also smell weed being smoked around the property and police have been called out for domestic disputes more often than not. It's just gotten really bad and gone downhill. It no longer feels that I am living in a LUXURY apartment complex.